Sara Ghannam, Temporary Customer Care Agent

Sara Ghannam

Temporary Customer Care Agent

TECOM Investments

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Diplôme, Business Admin. & CIS (Double Major).
Expérience
3 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :3 years, 10 Mois

Temporary Customer Care Agent à TECOM Investments
  • Émirats Arabes Unis - Dubaï
  • octobre 2014 à novembre 2014
Customer Service Representative à Samsung Electronics Levant Co. Ltd
  • Jordanie - Amman
  • octobre 2011 à septembre 2013

Samsung Electronics, leads the global market in high-tech electronics manufacturing and digital media.

My role in the company is answering the customers calls, answering their enquiries, and forword their requests to the correct department .

I was using SAP G-CIC System.

Customer Service Representative à Extensya
  • Jordanie - Amman
  • janvier 2011 à septembre 2011

Extensya provides a wide range of contact management outsourcing services that are tailored to meet the unique business needs of our partners no matter how complex these needs may be.


My role in the company was to answering calls, ticketing on phone (Fly Dubai Account) .

Call Center Operator à John Buck International (A Mubadala Company).
  • Émirats Arabes Unis - Abu Dhabi
  • janvier 2009 à juin 2009

John Buck International a big Property Government Company in Abu Dhabi.

My role in the company was answering the Employees Calls, taking there requests and enter it in a specific program (system) in the computer (Concept 500).

Our Department was handle the Maintenance Section / Problems.

Call Center Operator à EMCOR Facilities Services
  • Émirats Arabes Unis - Abu Dhabi
  • août 2008 à décembre 2008

EMCOR Facilities Services is a global leader in mechanical and electrical construction, energy infrastructure, and facilities services. in Abu Dhabi.

My role in the company was answering the Customers Calls, taking there requests and enter it in a specific program (system) in the computer (Concept 500).

Our Department was handle the Maintenance Section / Problems

Éducation

Diplôme, Business Admin. & CIS (Double Major).
  • à Emirates College of Technology
  • juillet 2008

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Specialties & Skills

Management
Government
Administration
Electronics Manufacturing
Manufacturing
Typing in English

Langues

Arabe
Expert
Anglais
Moyen

Formation et Diplômes

Telemarketer (Formation)
Institut de formation:
Transitional (Health Insurance Management Co.).
Date de la formation:
October 2010
Receptionist (Formation)
Institut de formation:
Globe Williams (one of Darat Jordan Holding Companies).
Date de la formation:
August 2010
Durée:
48 heures

Loisirs

  • Swimming, Reading.