Assistant Manager – Employee Benefits Division
alpha lloyds insurance brokers
Total years of experience :5 years, 9 Months
PROFESSIONAL EXPERIENCE
Alpha Lloyds Insurance Broker - U.A.E
Assistant Manager - Employee Benefits Division Dec 2011 - Present
Key Responsibilities:
• Assisting clients with major Claim queries
• Handling Complaints
• Meeting with New and Existing Clients
• Coordinating with the insurers for urgent Pre-approval matters
• Assisting with administrative / accounting issues such as adjustments in debit and credit notes…
• Following up on Cards / invoices / policy documents once new business is closed
• Approach the market to provide us with Quotes for our new and existing clients
• Approaching Insurers when renewal is due with our clients and meeting customers demands
• Coordinating and keeping the work flow smooth internally with the (accounts, claims and technical side)
• Set the service standards with the insurance co. with respect to billing, claims and TAT for any service provided to the client
• Negotiate with the insurers to secure best terms
• Arrange meetings with insurers as required by client
• Supervising the team to maintain a system for recording all claim, cards, DN / CN
• Identify and present alternative solutions for any problem faced with the insurance co.’s
• Correctly Implement all procedures and the administration of the policy
• Assist client in the clarification and interpretation of the policy documentation when required
Ayyam Art Center (Art Gallery) - U.A.E Dec 2010 - Nov 2011
Personal Assistant to the Founder & Managing Partner
Key Responsibilities:
• Work closely with the founder and managing partner to provide administrative support, mainly enquiries and requests in there day to day
activities
• Assist the operations director in managing the gallery Store, retrieve, and integrate information for the Gallery
• Create spreadsheets, organize and maintain paper and electronic files (data entry for deliveries / logistics / customs / payments etc…)
• Greet visitors, guests and assist walk-in customers
• Organizing and assisting in the solo exhibitions of the artists
• Receive and distribute incoming and outgoing mail including publications
• Support the team in the Auctions such as being an absentee or telephone bidder etc…
• Handling queries via emails, faxes and telephones about our artworks and provide information about upcoming exhibitions
• Carry out the invoicing for our sold works
• Contacting and updating the press about any upcoming events / exhibitions
American Life Insurance Co. (ALICO), Sharjah - U.A.E May 2009 - Nov 2010
Claims Customer Service Officer - Group Medical Claims Dept.
Key Responsibilities:
• Visiting and/or meeting Brokers/Policyholders whenever requested (mostly priority customers)
• Follow up on the inquires given and the processing of claims to maintain customer satisfaction and meet the Turn Around Time
• Backing up the manager of the customer service unit during his / her absence
• Was nominated to be part of “Focus Group” to improve work flow, process and customer service standard.
• Was given the responsibility in assisting the claims manager leaves during his absence.
• In addition to the below responsibilities.
American Life Insurance Co. (ALICO), Sharjah - U.A.E Oct 2006 - Nov 2010
Customer Service Representative - Group Medical Claims Dept.
Key Responsibilities:
• Answering Calls and Claim queries
• Handling Complaints
• Coordinating with the Pre-approvals unit for provider matters
• Handling queries via email, faxes and telephones
• Issuing claims runs/reports for Brokers/Sales Representatives as well as agents and Policyholders
• Providing Status reports per group claims (checking each claim on system & providing status)
• Coordinating with the cash claims unit for suspended, denied or partially paid claims and additional requirements when needed
• Issuing second medical opinions and Guarantee letters (approvals) to hospitals outside the network or for other regions / countries
• Taking details when a customer reports a claim
• Helping a customer when submitting a cash claim
• Explain Policy benefits for Insured’s when required
• One on One training for new staff at the customer service unit
• Briefing for new employees in other depts. Those will have a relation with the CS unit (such as Sales, operations, approval)
• Processed Personal Accident & Travel Claims
• Assisting providers / pharmacies by giving them the customers policy details when required