سارة حمود, Passenger Services Shift Leader

سارة حمود

Passenger Services Shift Leader

Lebanese Air Transport

البلد
لبنان - بيروت
التعليم
بكالوريوس, Travel And Tourism Management
الخبرات
5 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :5 years, 8 أشهر

Passenger Services Shift Leader في Lebanese Air Transport
  • لبنان - بيروت
  • نوفمبر 2014 إلى يونيو 2020

-Monitor the activities of the various sections (Ground Handling Agents) in the airport and coordinate with other areas (cleaning, special care, VIP’s, ramp controller and line Services) to assure entire departments as well as staffs conform to company KPIs.
- Conduct spot-checks on operations and staff to ensure adequate standards are maintained.
-Provide motivational leadership to Agents, Supervisors and others, to achieve consistently high quality services to our customers.

الخلفية التعليمية

بكالوريوس, Travel And Tourism Management
  • في Lebanese University
  • أكتوبر 2013

Specialties & Skills

Quality Inspection
Travel Services
Safety Management Systems
Human Factors
Training and Development
CUSTOMER RELATIONS
DOCUMENTATION
REPORTING
COORDINATING
MULTI-TASKING
LEADERSHIP
PROBLEM SOLVING
COMPUTER LITERACY
PLANING
office administration
marketing
negotiation
team management
operation
operations management
outlook
teamwork
team leadership
quality assurance
quality analysis
quality auditing
tourism
office work
office management

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
متمرّس
الاسبانية
متوسط

التدريب و الشهادات

Ground Handling of Dangerous Goods (Category#9) (تدريب)
معهد التدريب:
LAT
تاريخ الدورة:
July 2020
المدة:
5 ساعات
Airport Services-Passenger Handling (الشهادة)
تاريخ الدورة:
October 2018
صالحة لغاية:
October 2021
Safety Management System-Basic (الشهادة)
تاريخ الدورة:
November 2019
صالحة لغاية:
November 2022
Human Factor (الشهادة)
تاريخ الدورة:
February 2020
صالحة لغاية:
February 2023
Insepction & Auditing (Based on ISO 19011:2018) (الشهادة)
تاريخ الدورة:
October 2018

الهوايات

  • travelling
    In my latest role as a Leader/Manager at LAT, I have proven to be a reliable, professional and efficient manager. Poised, resourceful and adjustable to any working environment.