HR Consultant
Al Ain Distribution Company
Total years of experience :17 years, 2 Months
Working with Head of HR on key initiatives within AADC to implement core HR strategy and review of department and structure. HR Advisor and Mentor to the Head / Director of HR
Advise and Lead on implementation of:
• Review and recommendations to C-Suite Level on HR Strategy and Structure and implementation
• Advising and supporting the team on matters relating to Employee Relations including Performance Management, Disciplinaries and Grievances.
• Implementation of Action Plans relating to Employee Engagement and advising on Employee Value Add.
• Implementation of new processes to support career development and performance management including Individual development plans and Performance Improvement Plans
• Implementation of new budget process for headcount and salary costings.
• Implementation of HR objectives and KPIs for all core HR functions and set up of relevant templates for reporting
• Implementation of HR Management Information including, costings, budgets, headcount and attrition
• Implementation of Individual Balanced Scorecards for the HR Team
• Evaluating new positions and roles within AADC and based on evaluation allocating correct job grades and compensation packages.
• Reporting to Hr Director and Managing Director current Compensation and Benefits Packages and analysing min / mid range of salaries
• Advising Hr Director on Compensation and Benefits packages for new joiners
• Working with external consultants, Group HR teams and AADC HR employees as part of a team responsible for the implementation of a new competency framework across the business. Working as part of the team in AADC to advise on competencies required for roles.
• Mentoring of Key HR Employees.
• Implementation of a new Employee of the Month scheme including policy, procedures and buy in from Senior Management.
• Implementation of Performance improvement Plans including policy, procedures and training to all managers
• Implementation of Individual Development Plans including policy, procedures and training to all managers
• Review and advise on Policies and procedures
• Process review and reengineering for all core HR functions and production of a Business Requirements Document for the enhancement of Oracle
• Process review of the recruitment process and oversee recruitment of Senior Level positions
• Career Development and Career Framework
• Organisational Development and Structure
• Led the restructure of the Employee Shared Services team, resulting in creation of Business Support Team
o Resulted in 100% increase in efficiency - same number of staff (110) managing 65, 000 from 30, 000 employees.
o Reduced staffing costs by AED1.8m p.a in Employee Shared Services Team
• Spearheaded the development/implementation of the new Organisational HR strategy, with an emphasis on Leadership/Management, developing a high-performance culture and improving employee engagement:
o Developed and implemented initiatives leading to improved employee engagement (implementation of Employee Service Centres on Employee Accommodation) - resulted in a 4% increase y-o-y.
o Reduced HQ attrition levels by 9% whilst increasing operational tenure by 47%.
• Developed and project managed the roll out of the mentoring programme across the Organisation, including facilitating the training of mentors.
• Increased average service length of employees from 18 months to 27 months though employee engagement initiatives
• Founder of Employee Recreational activities first through volunteer work and then by implementing a strategy around Employee Welfare / Wellbeing and happiness which led to the creation of an 18 person Recreational Team
• Successfully led the project team to develop and roll out a portfolio of performance management tools and competency framework implemented matrices - an effective performance management system (online) including employee appraisals, ½ yearly reviews and monthly 1:1 leading to improved employee performance/succession planning.
• Oversaw the formulation and introduction of the internal Code of Conduct and the Managers Guide to developing and leading teams.
• Created internal employee development programs, including the informal ‘Lunch and Learn’ concept
• Identified, analyzed and oversaw the implementation of HR cost savings of AED12.8m p.a, and AED 40m over 3 years through process automation, continuous improvement, process reengineering and policy/process review.
o Led the business re-engineering of travel benefits/legal requirements - AED6m saving p.a.
• Oversaw the development and implementation of the Total Rewards Program including Paternity Leave, Extended Maternity Leave, Employee Recognition Program.
• HR Lead on M&A activity - successful integration of 600 staff from the G4S Cash Services acquisition.
• Project lead for the successful Champions system integration and automation involving 3rd party technologies.
• Appointed as the Worker Welfare Representative for Expo 2020 - the SME for all employee related and fair labour standards.
• Led the Payroll team to be awarded the top 3 best support functions in the Transguard Group, as a result of improved overall service levels of the Payroll team.
• Reengineered SOP’s leading to a 300% increase in payroll team efficiency.
• Led the automation of billing processes for 70%+ of the Organisation.
• Oversaw the implementation of job grading and structure throughout the Organisation, including a review of skills and competencies for each position.
• Spearheaded the implementation of a compensation and benefits strategy for the Organisation.
• Appointed as President of the Transguard Toastmasters Club.
• Led ‘The People Project” initiative - aimed at Transguard becoming Employer of Choice and to improve Employee Satisfaction. Led to 5% increase in Employee Engagement
• Team member on Group Project “Customer Service” - responsible for developing an Internal Customer Service Survey, Customer Service Training Manual and other Customer Service initiatives.
• Implementation and ongoing Management of Payroll Bureau Services - including appointed the preferred supplier for three Global Payroll Providers for UAE, Qatar, Bahrain, Saudi Arabia and Oman.
• Led the complete implementation of Oracle HCM for 35, 000 employees, within 6 months, including the set up of 26+ terms and conditions and 150 payrolls.
Reported to the VP EMEA Controller Accounting Operations, responsible for the strategically leading and managing the Payroll Department which serviced 65, 000 employees, over 50 countries. Acted as the Payroll Expert providing advice across all Payroll matters and minimized any potential risk. Worked with the Senior Leadership Team to drive effective change management. Established, and facilitated the implementation of all policies and procedures including fundamental payroll processes whilst reviewing the need for process improvement. Oversaw the transition of the payroll system to an efficient regionalized model based on the London office.
Marie Curie Cancer
● Management of a team of 10 Payroll staff including responsibility for control account reconciliation and Systems Administration and Management Information Statistics. Overall responsibility for a complex payroll for 8, 000 active staff including timesheet processing, NHS terms and conditions, Union of Teachers terms and conditions.
● Fully responsible for the decentralisation of the payroll team when first employed which included review of processes and procedures, implementation of new controls, audits, security and procedures for the regionalised team. Training and documentation of all processes.
● Implementation and maintenance of Service Level Agreements for the Business Units. Ensuring that the customer service function within the department is maintained at the agreed levels and that all queries and complaints were dealt with efficiently and effectively. Set up a call logging system on Access to analyse and review customer service function within payroll.
● Introduction of HR Management Information Statistics including Headcount, Turnover, FTE, Cost analysis reports and responsible for systems administration including implementation of new modules on the integrated Hr/Payroll system including Working Time Directive regulations.
● Responsibility for the payment and review of employee expenses, including review of expenses policy and system, relevant dispensation and PAYE Settlement Agreements with the Inland Revenue.
● Take lead responsibility within the payroll team for payroll reconciliation and other financial accounting within the payroll function.
● Regular meetings with senior management throughout the organisation to assist in the implementation of Best Practice relating to payroll.
● Assist in the review and implementation of new systems which have a direct impact on Payroll including a new rostering system for Bank Nurses.
● Involved in the tendering and implementation of Compensation and Benefits packages including Salary Sacrifice, Home Workers policies.
● Continually review processes and procedures to ensure that standards of work and the payroll service are improved.
courses: CIPD ( Membership number 46979543 ) Prince 2 Qualified Lean Six Sigma Green Belt Certified
Diploma in Pensions and Payroll Management
