Sara Hussain

• Customer Service: Assisting customers with their financial transactions, account inquiries, and problem solving.
• Cash Handling: processing deposits, withdrawals and cash exchanges.
• Administrative tasks: preforming tasks such as filling paperwork, answering phones and scheduling appointments
• Teamwork: collaborating with colleagues to ensure smooth operation of the branch and achieve team goals.
• Financial advice: providing basic financial advice and guidance to customers on banking products and service.

• Distribution of tasks
• Organizing time between employees
• Training employees on new things
• Receipt of complaints from customers

• Manage large amounts of inbound and outbound calls in a timely manner
• Answers inquiries by clarifying desired information; researching, locating, and
providing information.
• Fulfills requests by clarifying desired information; completing transactions;
forwarding requests.
• Keeps equipment operational by following established procedures, reporting
malfunctions.
• Consistently meet the targets
• Build sustainable relationships and engage customers

• Work directly with customers via telephone to describe products and
services to persuade potential and current customers to purchase new
products and services.
• Educates customers on product offerings and services to improve their on
line presence and explains pricing and answers questions from customers
building value in the customer relationship.
• laces a minimum of 100 outbound calls each day
• Consistently meet the targets