Sara Jevtic, Guest Relations / Revenue Manager

Sara Jevtic

Guest Relations / Revenue Manager

Olive Tree Residence

Lieu
Émirats Arabes Unis - Ras al-Khaimah
Éducation
Master, Political Science - World Studies
Expérience
19 years, 9 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :19 years, 9 Mois

Guest Relations / Revenue Manager à Olive Tree Residence
  • Émirats Arabes Unis - Ras al-Khaimah
  • Je travaille ici depuis août 2015

 Maintain up to date knowledge of hotel information and local services; actively elicit guest feedback and preferences; monitor guest service personnel to ensure maximum guest satisfaction; handle guest complaints; prepare and edit correspondence, communications, presentations and other documents; design and maintain databases; manage all existing and new contracts, business proposals and agreements; conduct research, collect and analyse data to prepare reports and documents; manage and maintain schedules, appointment and travel arrangements; arrange and co-ordinate meetings and events; liaise with internal staff at all levels; supervise, coach and train staff; provide daily, weekly and monthly reports.

Reservations Agent à The Cove Rotana Resort
  • Émirats Arabes Unis - Ras al-Khaimah
  • juillet 2014 à août 2015

 Answer the phone within 3 rings utilizing company approved standard of greeting; handle other reservation inquiries via all communication channels; process the reservations by entering the information accurately in the property management system; responsible for keeping accurate paper transactions; compile reports as directed by the Manager or Supervisor of the reservations department.

Baton twirling Coach à Twirling - Mažoretno društvo Nova Gorica
  • Slovénie
  • septembre 2004 à juin 2014

 Taking care of athletes during practice; composing choreographies; planning personalized training programs; planning and running programs of activities for groups and/or individuals; seeking and applying for sponsorship agreements; organizing competitions and performances; member of Slovenian baton twirling national team from 2004 until 2013.

Marketing - Guest Relations Supervisor à Park, Casino & Hotel
  • Slovénie
  • octobre 2011 à février 2014

 Ensure and provide flawless and upscale guest service experience; analize customer feedback and provide strategic direction to continuously improve overall rating; actively listen and resolve guests’ complaints; direct and coach guest relations staff; apprais team’s performance and produce reports; examine activities logbook, assign tasks appropriately and implement daily schedule control.

Éducation

Master, Political Science - World Studies
  • à University of Ljubljana (Faculty of social science of Ljubljana)
  • avril 2014
Baccalauréat, Political science
  • à University of Ljubljana (Faculty of social science of Ljubljana)
  • septembre 2011
Baccalauréat, Political Science
  • à University Roma Tre (Faculty of Political science)
  • octobre 2010

Langues

Anglais
Expert
Serbe
Expert
Croate
Expert
Italien
Expert
Slovène
Expert
Espagnol
Débutant

Adhésions

Twirling - Mažoretno društvo Nova Gorica
  • Athleete
  • September 1993