Guest Relations / Revenue Manager
Olive Tree Residence
Total years of experience :19 years, 9 Months
Maintain up to date knowledge of hotel information and local services; actively elicit guest feedback and preferences; monitor guest service personnel to ensure maximum guest satisfaction; handle guest complaints; prepare and edit correspondence, communications, presentations and other documents; design and maintain databases; manage all existing and new contracts, business proposals and agreements; conduct research, collect and analyse data to prepare reports and documents; manage and maintain schedules, appointment and travel arrangements; arrange and co-ordinate meetings and events; liaise with internal staff at all levels; supervise, coach and train staff; provide daily, weekly and monthly reports.
Answer the phone within 3 rings utilizing company approved standard of greeting; handle other reservation inquiries via all communication channels; process the reservations by entering the information accurately in the property management system; responsible for keeping accurate paper transactions; compile reports as directed by the Manager or Supervisor of the reservations department.
Taking care of athletes during practice; composing choreographies; planning personalized training programs; planning and running programs of activities for groups and/or individuals; seeking and applying for sponsorship agreements; organizing competitions and performances; member of Slovenian baton twirling national team from 2004 until 2013.
Ensure and provide flawless and upscale guest service experience; analize customer feedback and provide strategic direction to continuously improve overall rating; actively listen and resolve guests’ complaints; direct and coach guest relations staff; apprais team’s performance and produce reports; examine activities logbook, assign tasks appropriately and implement daily schedule control.