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Sara Messina, Customer Service Executive - French, Italian speakers suppliers & clients

Sara Messina

Customer Service Executive - French, Italian speakers suppliers & clients·U Turn Tax Refund

United Arab Emirates

Bachelor's degree,

Work experience

Total years of experience: 16 years, 0 months

Customer Service Executive - French, Italian speakers suppliers & clients

June 2012 - Present

U Turn Tax Refund

Dubai, United Arab Emirates

June 2012 - Present

• Geographic Market: MENA, EU,
• Admin, Customer Service
• Translator from French to English
• Translator from Italian to English
• Clients enquiries, complaints, follow up
• Overall management procedures
• Coordination with various networks such as hotels, custom office, partners
Company industry:
Accounting
Job role:
Customer Service and Call Center

Sales Support Executive Italian / French Market

December 2011 - June 2012

Omega Travel

Dubai, United Arab Emirates

December 2011 - June 2012

• Geographic Market: Italy/EMEA; B2B sales
• Serve as primary liaison between tour operator in the Middle East and travel agencies
in Italy, with view to for key destinations.
• Make 10 complex Outbound calls per day to tour operators and travel industry staff to initiate the sales cycle by verifying contact details and to promote travel/tour packages and group reservations
• Track and analyze touristic trends
• Provide timely replies to client enquiries (via phone/email)
• Provide a weekly forecasts to the head office
Company industry:
Hospitality & Accomodation
Job role:
Support Services

Agent- Customer Service

September 2010 - October 2011

Alitalia

Italy

September 2010 - October 2011

• Assisted with daily client services operations, including embarking/debarking and baggage claims
• Verified flight reservations and group travel within the system
• Resolved/escalated issues
Company industry:
Airlines
Job role:
Customer Service and Call Center

Agent- Customer Support

September 2009 - December 2009

Royal Caribbean

Bahamas

September 2009 - December 2009

Organisation of tour buses and accompanying ship guests to main tourist sites. I was part of the entertainment activities on the cruise ship.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

University of Catania

March 2006

March 2006

Bachelor's degree,

Italy

Skills

Executive Liaison
Expert
Executive Liaison
Expert
Daily Operations
Expert
Daily Operations
Expert
Customer Service
Expert
Customer Service
Expert
Administrative Support
Expert
Administrative Support
Expert
IT
Expert
IT
Expert
Customer Service
Expert
Customer Service
Expert
Executive Liaison
Expert
Executive Liaison
Expert
Daily Operations
Expert
Daily Operations
Expert
Administrative Support
Expert
Administrative Support
Expert

Languages

English
Expert
French
Expert
Spanish
Beginner
Italian
Expert

Training and Certifications

Certifications
Alitalia S.p.a Rome Airport
Airport Agent
Oct 2010 - Nov 2010
Vodafone
Customer Service Call centre
Sep 2008 - Oct 2009