Customer Service Executive - French, Italian speakers suppliers & clients
U Turn Tax Refund
Total des années d'expérience :13 years, 11 Mois
• Geographic Market: MENA, EU,
• Admin, Customer Service
• Translator from French to English
• Translator from Italian to English
• Clients enquiries, complaints, follow up
• Overall management procedures
• Coordination with various networks such as hotels, custom office, partners
• Geographic Market: Italy/EMEA; B2B sales
• Serve as primary liaison between tour operator in the Middle East and travel agencies
in Italy, with view to for key destinations.
• Make 10 complex Outbound calls per day to tour operators and travel industry staff to initiate the sales cycle by verifying contact details and to promote travel/tour packages and group reservations
• Track and analyze touristic trends
• Provide timely replies to client enquiries (via phone/email)
• Provide a weekly forecasts to the head office
• Assisted with daily client services operations, including embarking/debarking and baggage claims
• Verified flight reservations and group travel within the system
• Resolved/escalated issues
Organisation of tour buses and accompanying ship guests to main tourist sites. I was part of the entertainment activities on the cruise ship.
