Lifestyle Manager
Quintessentially
Total years of experience :9 years, 6 Months
Assisting ultra-high-net-worth individuals with everyday requirements and demands, depending on the client's lifestyle. Duties often include arranging travel and luxury holidays, coordinating social activities, diary management, restaurant bookings, organizing events, personal shopping, booking appointments and running errands.
Achievements:
Colleague of the month, March 2020, Quintessentially
Colleague of the month, July 2019, Quintessentially
Colleague of the month, January 2019, Quintessentially
Manage corporate accounts within a Customer Relationship Management system. Assist with day-to-day requirements and demands. Arrange travel and luxury holidays, diary management, bookings, organizing events, etc. Sourcing quality suppliers in the market and managing deliverables.
Customer service and team management experience. Brand ambassador, manage first impressions of the guests and respond to special requests ensuring guest satisfaction. Manage and follow up complaints . Special attention for VIPs. Follow up with special amenities. Assist front office during busy operations in reception, concierge and operator when needed. Up selling opportunities to increase revenue.
Achievements: Colleague of the month, Front of the House, May 2017, The Meydan Hotel.
F&B: restaurant Maya by Richard Sandoval: floor service, hostess, back area, bartender. Additional experience with Room Service & Stewarding, making sure rules and regulations are being complied. Ensuring effective Staff management and close cooperation with different Food & Beverage outlets. Purchasing: coordinate purchasing activities, meet, and communicate with current or potential vendors. Perform follow-up as needed, market research, quotation analysis and comparisons.
Project management expertise to support new product releases. Integrating operations of different teams of designers, suppliers and marketers to effectively manage the cycle of the product through the prototype to the customer-facing release. Develop and track marketing and PR campaigns tied to new product launches. Update and maintain reports to track project progress.
Achievement: Working as Supply Chain Coordinator. Promotion to Product Development & Marketing Executive.
Hospitality Marketing, Accounting II , Wine and Food Pairing, Food Service Operations, Food Service Operations II, Introduction to Spirits and Other Alcoholic Drinks, Foundation Certificate in Wines, Introduction to Food & Beverage Management, The Global Hospitality Sector, Event Operations and Management , Advanced Communication, Human Resource Management for the Hospitality Sector, Marketing and eCommerce for the Hospitality Sector
Logistics, Marketing, Accounting, Finance, E-commerce, Supply Chain, International Relations, Diplomacy, International Law, International Economy, Accounting, History of International Business, International Finance, Legislation, International Trade, International Relations & Data Analysis.