Human Resources Officer and accountability focal point
INTERSOS
Total years of experience :7 years, 10 Months
* working closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures.
* promoting equality and diversity as part of the culture of the organization.
* liaising with a range of people involved in policy areas such as staff performance and health and safety.
* recruiting staff, which involves developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates.
* developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management
Preparing staff handbooks.
* advising on pay and other remuneration issues, including promotion and benefits
Undertaking regular salary reviews.
* negotiating with staff and their representatives (for example, trade union officials) on issues relating to pay and conditions.
*Administering payroll and maintaining employee records.
* interpreting and advising on employment law.
* dealing with grievances and implementing disciplinary procedures.
* developing HR planning strategies, which consider immediate and long-term staff requirements.
* planning and sometimes delivering training, including new staff inductions.
* analyzing training needs in conjunction with departmental managers.
1) Recruitment:
-Maintain a database of budgeted positions viz-a-viz current status, number of vacant positions and work towards providing suitable manpower for vacant positions.
-Get directions from the Manager HR and Admin about the new positions, contribute actively in
planning the recruitment cycle of such new requirements and implement them.
-Completely responsible for recruiting the positions of
Block Officers, Field Coordinators, Data
Entry Operators, Office Assistant, Guest House Assistant, Tele Callers, and Help Desk Executives.
-Generate offer letters; contract letters for the selected candidates issue them.
-Collect documents from employees as per standard checklist
-Maintain the personal files of the positions mentioned above at district level and update them regularly.
2) On boarding and Induction:
-Responsible for planning and ensuring systematic induction for all new employees of the designations.
- Ensure that induction plan is signed off and filed in the personal file of all employees.
3) Attendance and Leave management:
-Track the attendance of all staff day wise in provided excel format (or) in the HRMIS as per organization requirement and communication.
•Track leave database, eligibility, availed and closing balances of leaves for the district in excel format (or) HRMIS.
•Provide this information on monthly basis to the HR Manager for payroll input.
4) Employee data:
-Maintain the complete data base of all employees in payroll in specified excel sheet / HRMIS and update them regularly with any changes
-Create a channel of communication with operations to ensure that this information is available with HR precisely.
- Maintain and update the organograms for the district along with the master data of employees.
•Performance Management:
-Track Probation reviews with timelines and ensure outcomes are communicated formally through letters.
-Communicate the process of annual / mid/End year appraisals, receive, verify the forms and share the consolidated outcome in specified formats. - Ensure that contract renewals are done in a timely manner.
•Employee Separation:
-Ensure resignation letters are received for employees who intend to leave.
•Conduct exit interviews in specified formats and share
with the HR Manager on a monthly basis.
•Follow up for the clearance certificate and ensure final
settlement is done within standard agreed timeline.
7)Data Management:
-Maintain the HR files such as employee personal files, recruitment file, PF related documents at the organization level
Under the line management of the accountability officer, the accountability Focal point person will be part of the complaint, reporting and response mechanism of Jordan INTERSOS mission which monitors and advises on the quality of INTERSOS Programs in Jordan.assist the Accountability Officer in maintaining an effective accountability and reporting system for INTERSOS at the field level through handling complaints, suggestions, feedback received by beneficiaries via hotline.
Responsibilities:
•Responsible for handling, recording, sharing, following up and consolidating and community feedback about INTERSOS Jordan Mission’s Programs.
•Assisting in handling community feedback and response mechanism in coordination to the accountability officer • Ensure that all complaints received via hotline are registered and forwarded to relevant staff members and are followed up closely with relevant departments in order to process them
•Ensure the confidentiality of complaints and data registered is respected, and all information received from beneficiaries are not to be shared with any irrelevant staff members.
•To respond and communicate results and feedback with beneficiaries in a dignified manner with regard to (Complaints, feedback, suggestions) received.
•To carry out any regular tasks relating to accountability under the accountability officer management.
Assist the HR Officer in any internal/external recruitment processes by shortlisting candidates and guarantying proper schedule and organization of the recruitment process; upon request, and under the supervision of the direct supervisor.
-Support INTERSOS appointed staff in, testing, interviewing and selecting applicants by ensuring appropriate matches between the new personnel and the job position;
-Assist the HR Officer in organizing induction process of newly recruited staff and carrying out briefing session on specific HR policies during the first week of the deployment;
- Update and share the staff leaves database on a regular basis and ensure staff are taking their leaves according to the internal regulations;
-Send monthly reports to HR Officer and Country Admin Manager on new additions and resigned or dismissed staff.
-Ensure a proper archiving for all staff related documents.
-Follow up and keep a complete record of expat related documents (employment contracts, payslips, lease agreements, passports, flight tickets etc..).
-Update the database of expat residencies and work permits and highlight to administration the need to renew and follow up with any official party.
-Any other duties not listed above and necessary for the implementation of the activities.
Job Description and Requirements:
-Ensure all accounting records and supporting
documentation for all financial transactions are maintained in a systematic order.
-Record daily registrations on the accounting system (PN) and ensure all invoices and supporting documents are completed appropriately.
-Process salary payments to staff and prepare payslips on a monthly basis in coordination with the HR Officer.
-Process Social Security payments in coordination with the HR Officer.
-Prepare purchase Requests and ensure all accounting records and supporting documentation for all financial transactions are maintained in a systematic order and filed; -Ensuring good record keeping and filing of archive. -Draft formal letters and documents in Arabic for administrative purposes
-Assist in logistics tasks as requested.
-Any other duties not listed above and necessary for the implementation of the activities.
10% over goals.
-Provides superior customer service and enthusiastically sells high-end jewelry lines.
-Successfully sells merchandise to new and established customers typically via walk-in business.
-Balances register and completes cash and credit transactions Processes payments for merchandise or services and maintains customer preference records. -Answers questions and checks stock for availability organizes inventory reports and reduced shrink by 9%.
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