sara sabbah, it services delivery supervisor

sara sabbah

it services delivery supervisor

AlKifah Holding Group

Lieu
Arabie Saoudite - Riyad
Éducation
Baccalauréat, حاسب الي - نظم معلومات
Expérience
3 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :3 years, 11 Mois

it services delivery supervisor à AlKifah Holding Group
  • Arabie Saoudite - AlAhsa
  • novembre 2015 à septembre 2019

• Respond to incoming calls, web-submissions, emails and chat for assistance from clients experiencing technical issues.
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client-specific applications) and collect the missing data for technician level 2.
• Assist with advanced troubleshooting for special projects as directed.
• Preparing weekly/monthly reports for (System Performance - delayed tickets - KPIs for the agent and technician support).
• Training the user and management for systems used in the organization.

Éducation

Baccalauréat, حاسب الي - نظم معلومات
  • à جامعة الملك فيصل
  • juin 2015

With knowledge in Databases, analysis, design the systems, (SQL - Java) languages and CCNA course

Specialties & Skills

Microsoft Office
SAP System
IT HelpDesk
Strong Analytical
Teamwork Skills
Ability to Learn Quickly
Customer Service
Troubleshooting/Problem-Solving Skills
Ability to Work under Pressure

Langues

Arabe
Langue Maternelle
Anglais
Expert

Formation et Diplômes

CCNA (Formation)
Institut de formation:
King Faisal University
Date de la formation:
February 2015
Durée:
35 heures