Relationship Manager - Career Services
Bayt.com
Total years of experience :9 years, 1 Months
Highlights:
• Achieved monthly sales target every month and exceeded the target in 4 months.
• Successfully trained new entrants and other employees in Bayt.com CV clinic.
Key Responsibilities:
• Collect information from job seekers through personal meetings and over the phone to guide them to find the right job through career consultancy.
• Provide guidance to the job seekers to enable them to navigate through the Bayt.com website to fulfill their information needs and job requirements.
• Scrutinize the curriculum vitae of the job seekers to carry out evaluation to assess their suitability for the jobs they are applying for/ seeking.
• Coordinate with the other departments of the organization to fulfill the information requirements needed by the job seekers.
• Ensure that deals are finalized with the job seekers, either over the phone or by arranging personal meetings for availing the career services of Bayt.com.
• Search for new customers, identify potential customers and develop positive business relationship with them as well as with the existing customers to retain them and acquire new customers.
Highlights:
• Fulfilled more than 500 orders per day.
• Ensured strict adherence to the shipping schedule committed to the customers.
Key Responsibilities:
• Responded to social media queries, including Facebook, Twitter and Instagram with proper response on time as per company’s policies and procedures.
• Promptly resolved customer complaints received over the telephone calls and by e mails to the full satisfaction of the customers.
• Confirmed receipt of orders from the customers by forwarding order acknowledgements through the system and by telephone calls.
• Coordinated with Aramex and followed up for timely shipment of orders as per delivery schedule committed to the customers.
• Informed particulars of shipment and firm delivery date through telephone calls to the customers, after shipping, for prior intimation.
Key Responsibilities:
• Attended to incoming telephone calls, tracked shipments and provided necessary information to the customers on ongoing basis.
• Arranged booking of shipments, pick up of shipments from the customers’ and other locations as per schedule to ensure timely delivery.
• Attended to customer complaints and resolved the same to their full satisfaction by following up and coordinating with the appropriate person/ department.
• Arranged cases and e mails, after the shipments, within the phone call limit, thereby multitasking and meeting all the requirements.
• Managed both incoming and outgoing shipments for banks by picking up outgoing shipments on time and delivery of incoming shipments.
• Collected information about potential customers and provided leads to the sales team to enable them to work further for customer development.
• Identified training needs of new agents, provided necessary training and arranged preparation and submission of daily reports.
• Managed “Shop and Ship” service for the customers, who were registered for this service, to enable them to use 18 physical addresses in different countries as delivery point to avail prompt service.
KEY ACADEMIC COURSEWORK: • May 2014: Completed a Graduation Project which covered development of an Android Application for portable devices, which made shopping experience efficient and time consuming (Princess Sumaya University for Technology, Amman, Jordan)
