Group HR/PR Admin Manager
Al Mariah United Group
مجموع سنوات الخبرة :18 years, 5 أشهر
•● Oversaw the entire Human Resources/ Administration policies, Public Relations, Governmental Affairs & HSE/ISO issues within the group besides guaranteeing corporate compliance with internal policies & external government regulations for an organization of 2000+ employees.
● Managing all human resources functions including recruiting, on-boarding, orientation programs, training, benefits enrollment and administration, payroll, worker’s compensation, employee recognition, safety and wellness programs, employee welfare programs, HRIS technologies, employment laws, employee relations, talent acquisition & retention practices, Performance evaluations & Appraisals, turn-over cost reports, CPR/First Aid certified, Notary Public etc.
● Maintaining healthy relations with the statutory authorities for availing mandatory sanctions and obtaining related approvals for the business and updating the organization policy with the new released relevant laws.
● Superintending smooth implementation of all organizational policies / procedures and assuring its acquiescence with the Vision & Strategies; in additional to a continual updating to the employee Hand Book & circulations.
● Fostering employee and organizational development, encouraging strengths and identifying potential areas of growth. Planning the workforce structure. Developed and taught extensive training programs for management & employees on diversity inclusion, leadership, change management, sexual harassment, and legal compliance.
● Empowering Human Resources culture centered on responsiveness, responsibility, employees Engagement & inclusion; and maintained a keen observation on the targeted goals with its appropriate accompaniment, as well; Sustaining Employees’ ethics/behavior patterns, and control discipline actions’ fair application, additionally; enhancing business conduct methods.
● Organizing training programs in alliance with the organizational goals and applying Coaching plans by JD analysis, then detecting the training impact on staff’s performance, additionally; utilizing the precautionary actions within the departments through the QHSE practices.
● Oversaw the various governmental procedures related to P.R.O Section with the public officials including: commercial licenses, Municipalities, Chamber of Commerce, Department of Economics, Traffic Department, Department of Transport, Center of Waste management, CICPA, food control authority, Health Authority, Civil Defense, HAAD, Travel & Tourism.
● Directed personnel legal activities such as legalizing their contracts, residences & health insurance status, additionally; Administrating fleet governmental procedures & Security gate passes \{for Petroleum locations\}, Company’s new industrial lands acquisition formalities, Exclusive Agent licenses issuance.
● Oversaw public relations activities and communications including press releases, social media, working in close with the journalists, company literature, articles, announcements and media kits.
● Adept at developing effective marketing material networking with business decision makers and turning business prospects into buying customers, sustaining interdepartmental relationships and awarding the loyal customers.
● Managing client’s records, requirements and complaints so as to provide them with the satisfied outcome.
● Guided the executive team of over 15 employees by providing them with their long-term job- functions, tasks, problem solving techniques through organizational restructuring which created a more flexible, cost-efficient workforce
• Monitoring all Public Relations & Governmental Affairs besides guaranteeing corporate compliance with government implemented rules / regulations.
• Maintaining the external relations especially with Government & continually getting entities feedback towards organization services, too, updating the organization policy with the new released laws.
• Responsible for issuing company agent licenses for our overseas principals through ministry of Economy.
• Verifying the execution of PRO procedures, and assuring its acquiescence with Company policy.
• Events management including newspaper & media relevant.
• Supporting & managing a team of 8 employees & planning long-term job functions, providing problems solution techniques, and motivating the staff to maximize their performance.
• Appointing staff to their tasks & monitoring the appropriate completing.
• Maintaining plans and keenly observes approaching the targeted goals.
• Preparing various Department monthly activities reports to the top management.
(MUG) - HEAD of HR & PRO Departments to 31/05/2013.
1. Governmental issues:
• Conducting the governmental procedures related to P.R.O department like Labor ministry, Immigration, Municipalities, Department of Economics, Traffic Department, Critical Infra Structure Authority, food control authority, HAAD, Civil Defense
• Issuing new & renewing the existing business licenses through the linked authority’s permissions.
• Ensuring the organization compliance with local statutory rules / regulations and supporting business needs in the best interest of the corporation.
• Enrolling the company in client’s supplier records.
• Representing PR Department in business meetings.
• Getting the concerned regulatory licenses approvals for offices, Camps, sites & stores.
• Administrating the fleet governmental procedures like registration, renewal, permissions, cancellation, insurance, Security gate pass \{for Petroleum Companies\}.
2. Organization policy:
• Implementing the set Group Admin Policy & rectifying performance errors.
• Guiding Division managers with HR Policies in addition to employee affairs as per UAE Labor Law.
3. Customer services:
• Segregating Clients demands / complaints and pass it to its proper channels.
• Verifying the client’s requests execution completion & updating clients with the status.
• Maintaining client’s records from first direct connections till receiving satisfaction confirmation.
4. Personnel:
• Personnel associated issues such as letters, certificates, leaves, reports, warnings, payroll, and gratuity.
• Monitoring staff residence legal status & legalizing the absconding, leavers not returned, death cases, terminated & resigned till the proper Exit.
• Managing staff health Insurance section (Daman Co. UAE) and its allied procedures such as: new addition, group policy renewal, cancellation, re-imbursement, correction, upgrading or downgrading.
5. Public relations & Communication management:
• Managing events & public appearance and ensuring appropriate excursion of the entire event activities.
• Working in close with the journalists and ensuring media leads are performed in relation to the organization range.
• Classifying key audiences, and communicating the related publicity information to them.
• Maintaining databank of correlated public relations contacts.
• Sustaining interdepartmental relationships, and gathering the creative ideas - if any - for further analyzes.
6. HR:
• Recruitment agencies contracts records.
• Scrutinizing candidate’s resumes as per the desired qualifications, and managing the hiring process of the selected ones upon the concerned Division Manager approval.
• Communicating the recruitment overseas & local agencies for employment demands, and updating them with the shortlisted applicants & the online interviews schedule.
Handling the correspondences, contacts, advertisements & Media connected issues, Chairman Calendar schedule, meetings coordination & arrangements with its minutes, along with the other related works of Chairman’s Office.
Customer service related issues: (client’s demands / orders, complaints, follow-ups, reports & records, certification topics).
Filing tasks: Manually & Electronically.
Preparing the Training Presentations, and identical it with the lecture’s qualification history, then processing the course approval procedures from the concerned entity.
Net researches meant for development aims & scientific materials requirements.
Arranging lecturer’s accommodation facilities like Hotel reservation, air ticket booking, Transportations, additionally their daily schedule.
Supervising the flow of training courses, and it’s compliance with the centre planned objectives.
Setting the courses bills and updates it with the accounting system.
Import correspondences and reporting to Import Manager with daily suppliers' faxes and
E- Mails.
Handled customers’ complaints and satisfy them.
Contact suppliers with new orders.
Arrange the meetings with the required coordination.
Net research for the development aims.
attended (301,302) lower intermediate 1+2 in the (A U C) AMERICAN UNIVERSITY IN CAIRO. HR Management skills beside degree in computer skills (Cairo university) (level: very good) . TOEFL preparation course ( Emirates College) Etiquette Ethics in dealing with others ( Emirates Collage)