Project Officer - Community Development Assistant (Mobilization)
CARE International in Jordan
Total years of experience :7 years, 2 Months
I'm responsible for:
• Provide the services and maintain the Contact Center:
o Refer any case needs follow up or with a protection issue to the right focal point.
o Segregate feedbacks as sensitive and non-sensitive, internal or external and carefully record the quires on the system for future reference.
o Support the MEAL team in facilitating the data entry process in to the data management platform for all feedback and complaints received.
o Register calls into the System database for documentation history and for escalating cases needs follow up.
o Keep tracking any trends inquiries or frequent callers.
• Beneficiaries' satisfaction:
o Ensure responding to beneficiary queries in a timely and accurate way.
o Identifying beneficiary needs and helping beneficiaries use specific features.
o Inform beneficiaries about new features and functionalities.
o Follow up with beneficiaries to ensure their technical issues are resolved.
• Emergency Response / Staff Security:
o Take a lead role in facilitating timely, quality administrative support function delivery in the time of emergency response.
o Guides and supports management on staff security concerns.
o Promote a safe and secure work environment; foster a safety and security culture, and ensure consistent application of, and compliance with, CARE Jordan safety and security policies and procedures.
• Conduct mobilization activities and outreach visits:
o Conduct mobilization and outreach visits according to the planned activities;
o Conduct the required communication with beneficiaries, working agencies to advocate for Care Azraq programme different activities;
o Supervise, monitor, and manage the activities implemented inside the community center under different components.
• Supervise and mentor Community Mobilization Volunteers: Jordanian, or Syrian who works under the incentive-based volunteer scheme in the camp.
• Supporting overall documentation and implementation of Care programme services:
o Collect, document, and archive all information and data collected through mobilization and activities implementation.
o Data Collection through Focus Group.
• Other duties assigned by supervisor; such as:
o Translating documents as needed from Arabic to English and vice versa;
o Provide administrative and substantive support to meetings;
o Minute’s taker in meetings and working groups.
o Providing support in Assessments “Participatory Assessment-UNHCR.”
Involved in the ongoing projects and proposals of the programme including:
• Participation in Stakeholders' meetings, workshops, and community focus groups.
• Supporting overall documentation of workshops, meetings, and activities that fall under the programme.
• Supporting the production of communications, advocacy materials, and promising practices.
• Compiling case studies/best practices from all over the region (Arab states).
• Translating reports and documents as needed from Arabic to English and vice versa.
• Initiating and carrying out independent research on related field projects and experiences and gathering relevant information from diverse sources.
• Contribute to the preparation of various reports and concept notes, e.g. draft background papers, analytical notes, sections of reports and studies, inputs to publications, etc.
• Provide administrative and substantive support to meetings and conferences through identifying and contacting participants, preparing background documents and presentations, handling logistics and organization.
• Conduct field visits to the project’s different sites and prepare progress reports, in addition to working effectively in the site visits with local authorities, beneficiaries, and the broader community.
• Collect information from different ministries and authorities and communities as required.
• Coordinate with other (I)NGO actors working in the sectors the programme working on.
Responsibilities:
• Provide analytical support to the Manager in executing assigned projects.
• Plan and coordinate project activities for timely completion.
• Assess potential issues and technical challenges and accordingly develop resolutions.
• Interact with various teams to coordinate project activities.
• Participate in project design meetings and recommend improvements if needed.
• Work with the Manager in change order management, project tracking, and document control activities.
• Track project progress and ensure all project activities are completed on time.
• Monitor project schedules regularly to determine any delays or deviations.
• Attend project meetings and follow-up with outstanding tasks.
Responsibilities:
•Delivering standard business support processes for a specific professional area of work, to facilitate effective service delivery.
•Managing filing system, and set KPI system.
•Mailing, proposals' for tenders and upon request’s writing.
•Translation from Arabic to English and vice versa.
•Developing and implementing new administrative systems; and preparing templates.
Schematic, Design Development, and workshop drawings.
•Coordinating the architectural drawings with other disciplines.
•Initiating and carrying out independent research on related field projects and experiences and gather relevant information from diverse sources.
•Participating in Urban planning design.
Responsibilities:
•Developing initial and conceptual designs, exterior and interior; also, providing Schematic, Design development, workshop and As-built drawings.
•Coordinating the architectural drawings with other disciplines.
•Follow up with the Jordanian Entities for approvals on the projects.
Classical and modern Arabic; and Ammiya (Jordanian / Levantine Dialect).
•Working in a team for teaching a group.
Ideal Architects, architects planners & engineers / Amman, Jordan
(Design Architect) Aug., 2009 - Aug., 2011
Responsibilities:
•Interior, Exterior and Urban designs; Providing Schematic, Design development, workshop, and As-built drawings;
•Coordinating the architectural drawings with other disciplines.
•Conducting field visits to the project’s different sites and prepares progress reports.
•Initiating and carrying out independent research on related field projects and experiences and gather relevant information from diverse sources.
•Participating in Urban Planning Design.
Responsibilities:
•Developing initial and conceptual designs.
M.Sc. degree in Conflict Management and Humanitarian Action from Doha Institute for Graduate Studies in 2020 with Merit Classification, and an excellent Thesis in Sustainable Habitat (Housing) Reconstruction in Yemen after 2015: Aden as a Case Study.