Sarah Ahmed

• Line managing a team of Production Editors and acting as their escalation point
• Overseeing recruitment, training, mentorship and appraisals for the Production Editor roles, and to manage absences within the team
• Supporting the Process Manager in achieving an excellent author experience and the highest quality output from the vendor/s
• Providing the vendor with advice, documentation, constructive critique and training (remotely, with the possibility of on site training)
• Ensuring the Process Manager is updated on vendor performance and to provide regular reports on journal and vendor performance to ensure KPIs are met
• Working on vendor and production projects, ensuring relevant documentation is always kept up to date and delivering change when required
• Resolving escalated queries and taking a proactive approach when an article or journal incurs delays or technical difficulties during production
• Using initiative to identify inefficiencies and to suggest process changes to the Process Manager
• Prepare quality, turnaround time and work-in-progress reports for vendor calls and visits
• Promote and represent your team
• Manage a small portfolio of outsourced journals in order to retain knowledge about systems and processes

Assure achieving the planned targets of the whole Copyediting section (3-team section of 33 members) to ensure attaining the overall Unit’s objectives.
Coordinate the development or the updating of Copyediting workflow with new tools/features with the Information Technology department to facilitate the workflow.
Assist with the selection, supervision, work evaluation, training, and development of the Copyediting Team Leaders, Trainers, and Members
Works in coordination with the HR department to develop and measure the KPIs of the Copyediting team.

Develop or assess materials that will help employees understand the work process.
Introduce employees to the copyediting guide and help them know the new job’s jargon.
Evaluate the performance of the newly hired employees and create reports regarding their performance.

Develop a strategy the team will use to reach its goal.
Provide any training that team members need.
Communicate clear instructions to team members.
Listen to team members' feedback.
Monitor team members' participation to ensure the training they provided is being put into use and also to see if any additional training is needed.
Manage the flow of day-to-day operations.
Create reports to update the company on the team's progress.
Distribute reports to the appropriate personnel.
Prepare a checklist inclusive of all the work steps and calculations of errors.
Monitoring the regular updates of the copyediting style guide.

On

Improve the quality of the manuscripts and issues by correcting stylistic, grammatical, and spelling mistakes and prepare books and issues for publication, approximately 20 academic articles per week.
Proofread the logo of the journal, volume and issue numbers, the title of the paper, the name of the authors, their addresses, and dates of receipt and revision.
Check the correctness of grammar, syntax, punctuation, spelling, and style conformity.
Proofread figures and tables against the original manuscripts.
Review author biographies, covers, blue prints, call for papers, and flyers.