Social Media Manager
Ali Abdulwahab Al Mutawa
Total years of experience :19 years, 2 Months
•Responsible of all internal & external communications activities: open day, conferences, and charity events, etc... •Managing the relationship with the communication agencies for successful implementation of all corporate, brands communications. •Managing all CSR initiatives. •Developing and implementing social media strategy and best practices across various platforms and social communities (e.g. Facebook, Twitter, Instagram, YouTube, etc...) •Publishing daily posts on corporate social channels and frequently monitors daily conversations/comments. •Creating digital marketing campaigns. •Working with all host brands to develop the Digital Marketing communication.
•Managing the ministry Social Media platform
•Coordinating period meetings with external agencies to create the content of the Social Media plan
•Liaising with all departments in the ministry to ensure the successful execution of the ministry online activities
•Representing the ministry in all PR events (press conferences, social events, marketing campaigns, external meetings, TV and Radio interview, etc...)
•Supervising the ministry press releases and all PR/Marketing printing materials.
•Managing the PR and Media team
•Creating and supervising Marketing campaigns for the ministry
•Reporting weekly all PR and Media activates to the Under Secretary of the ministry
•Planning and developing all PR and Marketing related matters
•Executives to increase VIVA's products and services awareness and to promote goodwill.
•Prepare or edit organizational publications for internal and external audiences, including employee newsletters and stockholders' reports.
•Work to secure effective company-wide communication channels including intranet, newsletter, SMS text, etc. to help communicate VIVA leadership correspondence to its employees.
•Assist in creating and delivering press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, social media content, and speaking proposals.
•Support and execute the preparation and circulation of VIVA's Newsletter ensuring it captures major internal announcements about launching VIVA products, services and acquisitions.
•Support Corporate Social Responsibility framework and guidelines to ensure that they are in line with VIVA's corporate image and values as shared in the greater community, where VIVA operates.
•Liaise with Marketing Communications as well as other units, and PR agencies for successful implementation of all corporate Public Relations functions.
•Generate regular and special reports for the PR Sr. Manager that summarize and forecast business activities and financial position of the CEO Public Relation unit and escalate critical issues. Value added contribution to the overall efficiency and effectiveness of the company.
May 2011 - March 2013 Kuwait Telecom Company. VIVA
CEO Business Communications Senior Specialist
• Contribute to the development of CEO business communication Policies, Procedures, and Guidelines, and participate in overseeing their implementation to ensure that all procedural/legislative requirements are
fulfilled while delivering a high quality and cost-effective service to internal customers.
• Ensure that all communication functions, platforms and venues deliver the same consistent message to support the image of the company and uphold its corporate social responsibility in the community.
• Managing all the activities related to BOD meetings.
• Work collaboratively with the senior management, other communications specialists, suppliers, media and
PR agencies to plan and implement actions pertaining to CEO business communications.
• Work to secure effective company-wide communication channels including intranet, newsletter, SMS text,
etc. to help communicate VIVA leadership correspondence to its employees.
• Oversee and support the preparation and circulation of VIVA's Newsletter ensuring it captures major
internal announcements about launching VIVA products, services and acquisitions.
• Encourage employees to provide information for sharing with the rest of the company to enhance
participation.
• Coordinate and project manage the staff events to promote teamwork.
• Liaise with Marketing Communications as well as other units, and communication agencies for successful
implementation of all corporate communications.
• Build and manage strong working relationships with all internal departments, external stakeholders and entities, ensuring collaboration on complex or sensitive matters.
• Generate regular and special reports for the CEO that summarize and forecast business activities and financial position of the CEO business Communications unit and escalate critical issues to provide effective
recommendations in meeting the key challenges.
August 2009 - May 2011 Kuwait Telecom Company. VIVA
CEO Personal Assistant
• Provide efficient personal assistance and correspondence support to the CEO, routing correspondence as necessary and taking initiative in drafting replies, where appropriate, to ensure that all communications are
dealt with appropriately.
• Act as first point of contact for both internal and external parties who wish to contact or meet the CEO and screen the requests to ensure those with genuine and important reasons are given priority.
• Provide diary management support to ensure the CEO's time is allocated effectively among various
responsibilities. Take initiative on behalf of the HOD to identify and deal with problems and issues that arise to ensure the smooth running of the CEOD's office.
• Develop and establish workflow processes and systems to enable smooth running of the HOD's office.
• Organize and distribute circulars received by the CEO, to concerned functions and follow up with circulars
that require responding.
Sarah Al Foudari Resume /3
• Make travel arrangements, transportation and accommodation - in conjunction with the Administration
Department, in a cost-effective way, ensuring best use of CEO's time.
• Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner.
• Supervise arrangement of all calendar meetings and bookings for the Board of Directors and / or the Annual
General Shareholders Meeting, to ensure meeting arrangements requirements are met with utmost
efficiency.
• Draft the topics of the agenda for the meetings as directed by the Board of Directors and / or management on behalf of the Board and prepare minutes of meetings as required to ascertain all relevant topics are
captured in the notes of the meetings.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
•Understand customer needs properly and provide in- branch sales/ service to customers to increase customer satisfaction.
•Assist the manager in coordinating sales promotion activities and campaigns according to predefined budgets.
•Teamwork-supporting fellow sale representatives in sales and care interactions.
•Escalate customer complaints to the correct channel basis the escalation matrix.
•Monitor the inventory movement within the branch for required stocks and coordinate with support teams for provision and support of all required tocks/materials.
•Generate regular and special reports for the branch manager that summarize and forecast business activities and financial position of the Store sales and escalate critical issues to provide effective recommendations in meeting the key challenges.