Customer Service
Union Coop
Total years of experience :5 years, 9 Months
Deal directly with customers either by telephone, electronically or face to face
•Respond promptly to customer inquiries
•Handle and resolve customer complaints
•Obtain and evaluate all relevant information to handle product and service inquiries
•Process orders, forms, applications and requests
•Organize workflow to meet customer timeframes
•Direct requests and unresolved issues to the designated resource
•Manage customers' accounts
•Keep records of customer interactions and transactions
•Record details of inquiries, comments and complaints
•Record details of actions taken
•Prepare and distribute customer activity reports
•Maintain customer databases
•Communicate and coordinate with internal departments
•Follow up on customer interactions
•Provide feedback on the efficiency of the customer service process
Member of SOP (Standard Operating Procedures) Committee
•Develop initiates, maintains and revises policies and procedures for the general operation of the compliance program and its related activities.
•Ensure that the product organization provides is fit for purpose and meets both external and internal requirements, including legal compliance and customer expectations.
•Work with operation staff to establish procedures, standard and system
•Develop, recommend and monitor corrective and preventive actions
•Prepare reports to communicate outcomes of quality activities
•Identify training needs and organize training interventions to meet quality standards
•Coordinate and support on-site audits conducted by external providers
•Evaluate audit findings and implement appropriate corrective actions
Greeted customers while entering to the premise.
•Established or identified price of goods using electronic or other cash register.
•Received and processed payments by cash, check, credit card and automatic debit.
•Count money in cash drawers at the beginning of shifts.
•Issue receipts, refunds, credits, or change due to customers.
•Maintain clean and orderly checkout areas.
•Provided information to customers and guests.
•Calculated foreign currency exchange.
Bachelor degree
High School Certificate