Telemarketing Agent
cupola
Total years of experience :1 years, 9 Months
Managing 3 CSRs remotly in terms of information and quality of calls.
Feeding call center agents with information obtained from the various sources.
Updated the newsletter emails which are sent on weekly bases to the customers.
Complaint cases follow up with the different parties.
Provide training to the new joiners.
Edecxel institute Ongoing - last year Bachelor of IT solutions computer sciences