سارة السبيعي

• Handle customer cases related to government platforms and labor regulations with high
accuracy and compliance.
• Analyze customer inquiries, complaints, and feedback to identify recurring issues and service
gaps.
• Work extensively on the Qiwa platform, processing requests and ensuring alignment with
Saudi labor laws and policies.
• Prepare and review operational reports related to service performance and customer
satisfaction.
• Escalate complex cases and coordinate with relevant teams to ensure effective resolution.
• Maintain data accuracy through proper data entry, validation, and documentation.
• Contribute to improving customer experience by proposing practical, system-aligned
solutions.

Customer Experience Contributions
• Supporting service quality by ensuring accurate case handling and clear customer communication.
• Identifying recurring customer issues and contributing to service improvement through operational
feedback.
• Assisting in improving customer journeys by applying system procedures and policy-based
solutions.
• Maintaining high compliance with service standards, governance, and quality requirements.

Currently enhancing professional knowledge in Customer Experience and Service Quality. In
addition to pursuing a professional certification in Project Management.