Quality Assurance Officer
extensya
مجموع سنوات الخبرة :12 years, 8 أشهر
Quality Assurance Officer-
-Investigate customer service excellence.
-Evaluate employees performance.
-Exceeding customer satisfaction by Follow up on customers complaints and minimizing critical errors
Customer Service Representative at Extensya-
Du Account.
Audit CS KPIs in Amman, Kuwait, UAE, Bahrain.
Analytical reports as NPS CSAT, Quality-Score, Non FCR
.Investigation cases of CS OPs etc
1. Audit all CS KPIs
2. Analytical Reports as FCR, NPS, CSAT, etc..
3. Investigation on all department as CS, OPS..
4. Coachimf and trainning
Lab Technologist at Alsultan Medical Group,
Chemistry and Hormones Department
Bachelor's degree in Medical Analysis. Trained at Royal Medical Services Labs