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Sarah Bk, Customer support

Sarah Bk

Customer support·INFLUX

Algeria

High school or equivalent, Classical Languages

Work experience

Total years of experience: 2 years, 11 months

Customer support

February 2025 - January 2026

INFLUX

Aberfoyle Park, Australia •Remote

February 2025 - January 2026

Resolved 80+ daily customer inquiries** across ride-hailing and deliveryverticals,
maintaining a 95%+ CSAT score through rapid problem resolution.
Reduced ticket escalation rates by 15%** by developing internal troubleshooting
workflows for complex payment and driver-assignment disputes.
Company industry:
IT Services

Customer support/Oct

January 2024 - January 2025

WEBhelp

Algiers, Algeria •Remote

January 2024 - January 2025

Provided customer support via phone, email, and chat while maintaining high
service standards.
Resolved account, billing, and service-related inquiries using CRM and case
management systems.
Collaborated with internal teams to escalate and resolve complex issues efficiently.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Support & Sales Administrator

March 2023 - February 2024

El Essil (Organic Honey Brand)

Paris, France •Remote

March 2023 - February 2024

Managed high-volume inquiries, driving sales and customer retention
through effective communication.
Leveraged customer insights to optimize workflows and support
continuous product improvements.
Company industry:
Food & Beverage Production

Education

High Studies Institute

December 2021

December 2021

High school or equivalent, Classical Languages

Algeria

GPA (percentage): 80%

GPA (percentage): 80%

Skills

BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CREATIVE THINKING
Intermediate
CREATIVE THINKING
Intermediate
BRAND MANAGEMENT
Intermediate
BRAND MANAGEMENT
Intermediate
CRISIS MANAGEMENT
Intermediate
CRISIS MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate

Languages

English

Beginner

French

Beginner

Arabic

Beginner

German

Beginner

Training and Certifications

Training
Finance
Direction de finance Alger
Feb 2026
Digital marketing
El MIDAD
Jul 2022

Hobbies and interests

Marathon
Dog Sport