Sarah Bk

Resolved 80+ daily customer inquiries** across ride-hailing and deliveryverticals,
maintaining a 95%+ CSAT score through rapid problem resolution.
Reduced ticket escalation rates by 15%** by developing internal troubleshooting
workflows for complex payment and driver-assignment disputes.

Provided customer support via phone, email, and chat while maintaining high
service standards.
Resolved account, billing, and service-related inquiries using CRM and case
management systems.
Collaborated with internal teams to escalate and resolve complex issues efficiently.

Managed high-volume inquiries, driving sales and customer retention
through effective communication.
Leveraged customer insights to optimize workflows and support
continuous product improvements.