Sarah Cardozo

Coordinate and schedule meetings, appointments, and
conference calls across departments and time zones.
Arrange travel documentation (visa applications,
itineraries, accommodations) to ensure a seamless travel
experience for employees and visiting clients.
Prepare and issue official invitation letters for visa
purposes for international visitors and delegates.
Maintain accurate records and filing systems, both digital
and physical.
Analyze administrative processes and recommend changes
as and when required.
Assist in preparing reports, presentations, and internal
communications.
Track and manage departmental budgets, expenses, and
procurement records.
Liaise with internal departments and external partners to
facilitate communication and logistics, ensuring
excellent service for all parties.
Provide administrative support to various departments
as required, with a focus on responsiveness and quality
service.

Managed a team of 7 members, ensuring compliance with company policies and standards.
Conducted regular briefings to keep the team informed and aligned with goals.
Demonstrated technical proficiency in Opera Property Management System and Marriott
Global Source System.
Excelled in situation handling and problem-solving, ensuring prompt resolution of issues.
Provided seamless service to Marriott Bonvoy members, enhancing their experience.
Welcomed and attended to VIP guests, ensuring their needs were met with the highest
standards.
Efficiently allocated rooms for guests, ensuring optimal use of resources.
Created memorable experiences for guests celebrating special occasions.
Developed strategic plans to continually improve guest experience.
Coordinated and liaised with various departments to cater to guest needs effectively.
Presented daily reports to Heads of Departments (HODs) for informed decision-making.
Ensured consistency in customer experience through constant monitoring and necessary
enhancements.