Recruitment Coordinator
Target Recruitment & HR Solutions
مجموع سنوات الخبرة :8 years, 5 أشهر
· Responsible on screening, filtering CV’s and keep the database updated.
· Determines applicant requirements by studying job analysis, job description and job qualifications.
· Contact potential candidates via telephone and email to determine skills and interest level.
· Utilize a variety of sourcing techniques that include searching job boards, target internal database & LinkedIn networking, Wuzzuf etc..
· Scheduling candidates for interviews with hiring Managers, presenting job offers and coordinate start dates for new hires.
. Update the candidates with the recruitment procedures.
. Manage clients’ accounts for new open vacancies and work to close titles on the agreed time.
. Contacting the clients in case any change concerning the job title requirements and criteria has occurred.
· Follow up with clients on daily basis on the status of each position.
· Ensure that clients are sticking to their contract and its regulations.
· Update the management with all change for the running titles and the closed ones.
· Process whole recruitment process. Prepare and post jobs and Attract applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
· Responsible for gathering the received CV's to be saved in the database.
· Determines applicant requirements by studying job analysis, job description and job qualifications.
· Determine applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
· Arrange and conduct orientation program for new employees of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
· Issue employees offer letters, employment contracts and all related HR forms.
· Handling all related matters with social insurance office and labor office (form1, 2, 6, 7&9).
· Open new payroll accounts for new employees.
· Process full payroll cycle.
· Approves and registers employee's vacation, excuses, sick leaves and shift change and maintain records and monitor attendance.
· Audits representatives' inbound and outbound phone calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures.
· Verifies that representatives are providing up-to-date information, following current processes, and communicating effectively to callers.
· Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods.
· Evaluates and records the quality and performance during each call.
· Provides critical data used to generate weekly or monthly reports on agents’ performance.
· Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
· Monitor newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
· Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
· Referred unresolved customer grievances to designated departments for further investigation.
· Resolved service, pricing and technical problems for customers by asking clear and specific questions.
· Acted professionally and patiently when addressing negative customer feedback.
· Politely assisted customers on the telephone.
· Provided an elevated customer experience to generate a loyal client.
· Developed a reputation as an efficient service provider with high levels of accuracy.
· Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.