Sarah Jane Verallo

Professional and friendly receptionist with experience in managing front desk operations, handling calls, scheduling appointments, and assisting visitors. Strong communication and multitasking skills with a proven ability to provide excellent customer service and maintain a welcoming environment.

Professional and friendly receptionist with experience in managing front desk operations, handling calls, scheduling appointments, and assisting visitors. Strong communication and multitasking skills with a proven ability to provide excellent customer service and maintain a welcoming environment.

Welcomed guests and managed hotel check-in and check-out
procedures efficiently
Handled room reservations, cancellations, and modifications using
the hotel management system
Responded to guest inquiries and requests promptly, ensuring a
high level of customer satisfaction
Resolved guest concerns and complaints professionally, escalating
when necessary
Coordinated with housekeeping, maintenance, and management to
ensure smooth daily operations
Processed payments, maintained accurate guest records, and
handled cash/credit transactions
Maintained a professional, organized, and welcoming front desk
environment

Responsible for taking customer orders, serving food and beverages,
handling billing and cash transactions, operating the POS system,
maintaining cleanliness, and providing friendly, efficient customer
service to ensure a pleasant dining experience.

Responsible for promoting and selling products or services, building
and maintaining client relationships, meeting sales targets, and
providing excellent customer service to drive revenue growth.