Business Process Analyst
Economic Cities and Special Zones Authority
Total years of experience :10 years, 2 Months
• Implemented Kaizen and Lean Six Sigma, achieving a 100% reduction in redundancy through coordinated data analysis and design, optimizing service flow, and using Heat maps to streamline processing times.
• Led the development of predictive models, leveraging technical expertise to forecast outcomes and enhance decision-making. Collaborated with cross-functional teams, fostering continuous improvement and innovative solutions.
• Produced monthly service reports with advanced Excel, improving investor service performance. Introduced Kaizen methods, reducing processing times, identified trends in complaints, implemented proactive interventions, and surpassed satisfaction goals through customer feedback.
Validated results and performed quality assurance to assess accuracy of data by 90%. Led projects and analyzed data to identify opportunities for improvement by using Microsoft Power BI
Developed and implemented performance improvement strategies and plans to promote continuous improvement
Produced monthly service utilization report using advanced Excel spreadsheet functions to increase performance of services by 60%
Coordinated statistical data analysis, design, and information flow to reduce redundancy by 20% .
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Collected customer feedback and made process changes to exceed customer satisfaction goals
Recommended kaizen method to improve operational based on performance analysis
of data
Auditing and reconciling the billing amount of claims in a short schedule with nearly 100% accuracy.
Run and analyzing monthly reports to support business decision .
Tracking the progress of all outstanding insurance claims.
1-Creating plus enhancing dashboards and updating it on a monthly basis
2-Updating monthly reports for the SME products
3-Creating monthly reports that support business decisions
Analyzing data
Writing reports
Conducting online surveys
Bachelor in Statistics