Marketing Executive, Office Manager, Translator
Undisclosed
Total years of experience :24 years, 11 Months
Utilizing creativity, leadership and teamwork to design and execute solutions.
Marketing:
● Plan marketing campaigns and develop services.
● Organize meeting with potential partners and discuss partnership (Corporate organizations, schools, educational centres, Social media group administrators, etc).
● Select contents for social media.
● Research and evaluate competitors’ products
● Create and maintain sustainable relationship with internal and external stakeholders.
● Work closely with owner and company designer.
Event management :
● Manage and coordinate internal and external events (Floor plan, stand design, manpower, logistics, catering, etc) in line with company’s budget, with a focus on outstanding customer service
Translation (English to French):
●Translation of marketing materials (Brochures, campaign signs, leaflets, Newsletters etc.).
● Edit and review marketing materials.
Ad Hoc :
● Organize school tours and follow up
● Provide French classes to employees
Increased admissions by three folds within 6 months. Proposed amendments to contracts of employment that saved the company from bearing the cost of employees’ high medical bills. Set up nursery clinic and put in place staff medical insurance. Introduced company’s first staff performance review program that was adopted by the Managing Director. Introduced Employee Handbook. Supervised 8 employees.
HR/Personnel management:
● Ensured a steady workflow and completion of all assignments.
● In charge of recruitment, induction and training
● Monitored KPIs /Holding appraisals
● Managed redundancies, terminations, grievances, leaves, etc.
● Provided assistance to staff on pay and benefits.
Legal:
● Represented the company during Court hearings.
● Responded to DIFC Courts following small claims launched by employees.
● Kept updated with changes in the DIFC Employment Law.
Financial:
● Carried out financial transactions / Bookkeeping.
● Managed pay slips and final settlements.
● Responsible for invoicing & petty cash flow.
PRO duties:
● Managed employment visa, visa cancellation, NOCs, ID cards, etc .
● Renewed/Applied for licenses, permits & certifications (Commercial, DHA, MOE, etc)
Processed improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions - Decreased office expenditure by 30% by implementing regular stock controls - Developed good relationships with Government Departments in order to ensure issues were resolved diligently. Managed 18 employees.
Administration:
● Planned, organized and controlled office administration to maximise operations.
● Identified and analyzed potential issues, and prepared weekly reports on administrative operations.
● Implemented policies, rules & regulations
PRO duties:
● Managed NOCs, visa issuance, renewals, entry visa, extension, work permit, amendments, employee exit...
● Ensured all licenses, permits and certifications were renewed and followed up properly to avoid violation, including Trade license, DHA license, Occupational Health Card, Comprehensive safety program, etc.
● Monitored legislation for any proposed rules/regulations changes.
Finance:
● Bookkeeping
● Prepared reports on spending and suggested changes when needed.
● Maintained record of suppliers.
● Managed petty cash flow and submission of claims.
● Carried out financial transactions.
● Processed invoices / Issued pay slips.
● Worked closely with accountant.
HR / Personnel Management:
● Recruitment / Staff management / Monitored leaves
● Renewed insurance policies.
● Discussed new policies and suggested improvements.
● Applied additional skills and knowledge acquired trough experience to perform more complex tasks of the position.
Brought major improvement to sales practices by defining new standards for customer relationship management - Built trusting relationship with travel agencies that translated into sustainable sales growth. Managed a high-volume workload within a deadline-driven environment - Met performance benchmarks in all areas (accuracy, speed, etc).
Office duties:
HR (Recruitment)
● Performed various recruitment steps (Pre-selection, background checks, job interviews, staff inductions...).
Inside Sale:
● Maintained excellent relationships with company’s customers & Travel agencies.
● Identified customer needs and matched them with Air Canada products.
● Resolved clients’ complaints or concerns, following company guidelines and policies.
● Provided translation services. Liaised with English and French speaking employees and the public.
● Assisted with any departmental tasks & opportunities which arose on an ad hoc basis.
Created synergy and increased efficiency on long-haul flights - Successfully resolved in-flight discrepancies preventing costly unscheduled landings - Contributed to department’s on-time departure goals to avoid internal fines.
Became the lead personnel for dealing with particularly challenging concerns - Repeatedly promoted . Managed 20 CSAs/shift
● Supervised & coordinated Lufthansa / other Airlines activities within the check-in and boarding process.
● Ensured procedures were handled in a service-orientated way.
● Enforced work security policies & general airport security measures.
● Planed, organized and developed training materials for C.S.As (Induction; Dangerous Goods & workplace safety; Various Airline’s software).
Slashed office expenditure by 30%. Developped new office procedural guidelines for staff, improving efficiency.
● Managed scheduled, organized office functions and oversee daily operations of office with 5 clerks.
Translation and interpreting (Public Services)