Trainer
Etisalat misr
Total years of experience :16 years, 0 Months
responsible for all the products and services training for new hired candidates and all the sessions required for etisalat employees
responsible for training analysis and impact of delivered inductions to all headcounts of customer care
responsible for preparing training materials
Got the opportunity to join the training team as a trainer & being responsible for:
* Giving training to new comers in 181 project & 800 promo as well.
* Preparing the training material and handouts.
* Demonstrate the service we are delivering to our customers.
* Covering updates.
* Educate our calibers with our products and rules.
* Observing the learning curve of the trainees.
Handling all customer inquiries on (UAE) account (181 Account & 800 Promo).
Solve customers’ complains
Achieving the quality’s target with minimum average handling time (30 sec).
Acting as a Team leader & Being official delegate for my team.
Responsible for:
* Handles customer inquiries and manage complaints.
* Entering Information into the Computer While Speaking To Customer.
* Achieves customer satisfaction target
* Provides accurate response to customer needs and issues.
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* Jan 2009 _ present
