سارة راغب

High accuracy and fast data entry skills
Strong proficiency in Microsoft Excel and Google Sheets
Ability to organize and manage large volumes of data efficiently
Attention to detail with a high level of data accuracy
Maintaining strict confidentiality and data security
Experience in data cleaning, formatting, and validation

• Market & Competitor Research
Conduct in-depth market analysis and customer insights.
Monitor competitors strategies, performance, and positioning.
• Target Audience Identification
Define buyer personas based on data and research.
Understand customer needs, pain points, and motivations.
• Pricing Strategy Development
Set competitive pricing strategies aligned with product value.
Work closely with product and sales teams on pricing models.
• Go-to-Market (GTM) Strategy
Plan and execute product launches.
Coordinate cross-functional efforts to ensure successful go-to-market execution.
• Messaging & Positioning
Develop clear, compelling product messaging.
Differentiate the product in the market by highlighting unique value propositions.
• Cross-Functional Collaboration
Partner with Product, Sales, and Customer Success teams.
Provide Sales Enablement materials and support.
• Performance Tracking & Optimization
Measure the effectiveness of marketing initiatives.
Analyze feedback and market response to improve product strategies.

أخصائي إدخال بيانات لدي اكبر شركات مواد البناء بالمملكة السعودية
إدخال بيانات عن بعد
Entering and updating data into the company’s systems accurately and efficiently.
Ensure data integrity and consistency.
Work closely with sales and service departments to understand specific requirements
related to orders, deliveries and customer inquiries.
Coordinate data entry tasks based on sales activities.
Maintain detailed records of various transactions, inventory and customer interactions.
Review data entries for accuracy and completeness.
Identify and correct any discrepancies or errors promptly.
Prepare regular reports on data entry activities and results.

• Manage and Supervise Customer Support Teams
Lead, coach, and evaluate the performance of customer service agents.
Set clear KPIs and monitor daily activities.
• Develop Customer Service Policies and Procedures
Create workflows to handle inquiries, complaints, and returns efficiently.
Ensure all processes align with company standards.
• Handle Escalated Customer Issues
Resolve complex customer problems in a timely and professional manner.
Maintain high levels of customer satisfaction.
• Monitor and Improve Customer Experience
Analyze feedback and metrics to optimize service quality.
Implement tools like CRM systems and chatbots to enhance support.
• Training and Development
Provide training sessions and performance coaching.
Ensure team members stay updated with product knowledge and communication skills.
• Cross-Department Collaboration
Work closely with sales, marketing, logistics, and product teams to improve customer
satisfaction.

• Search for potential clients
• Introducing customers into the sales funnel
• Make cold calls
• Sending an email to potential buyers
• Communicating with customers to conclude deals
• Use an advanced method to sell products
• Oversee Administrative Operations
Manage daily office operations, facilities, and administrative staff.
Ensure efficiency and adherence to company policies.
• Financial and Budget Management
Monitor office expenses, approve purchase orders, and manage budgets.
Ensure cost-effective administrative practices.
• HR Support and Coordination
Assist with recruitment, onboarding, and employee record management.
Handle staff schedules, leaves, and payroll coordination.
• Policy Implementation & Compliance
Ensure all departments follow internal policies and government regulations.
Maintain legal and safety compliance in all office matters.
• Reporting and Documentation
Prepare reports for senior management on operational and staff performance.
Organize and maintain accurate records and documentation.
• Vendor and Supplies Management
Negotiate with suppliers and service providers.
Maintain inventory and procurement processes.

• Monitored customer interactions across all touchpoints (website, live chat, email).
• Responded promptly to customer inquiries via live chat and email.
• Resolved customer issues efficiently and collaboratively.
• Identified areas for improvement in website customer service experience.

• Proactively contacted potential clients interested in real estate.
• Presented a variety of property real estate options.
• Consulted clients to understand their needs and preferences.
• Followed up with leads via WhatsApp and email to nurture relationships.
• Answer phone calls and transfer them to other people.
• Organising and distributing messages.
• Pay attention to the companys work schedules.
• Organising documents .
• Maintaining and ordering office supplies.
• Scheduling meetings and conferences.

• Led and developed a high-performing customer service team of over 150
international representatives.
• Implemented training programs to enhance product knowledge, communication
skills, and customer service techniques, resulting in customer satisfaction.
• Promoted a positive and supportive work environment, fostering teamwork and
flexibility to effectively address customer needs.

• Provided exceptional customer service through phone, live chat (WhatsApp &
Facebook), and follow-up communication.
• Responded to customer inquiries and concerns promptly and
professionally.EDUCATION & TRAINING
• Resolved customer issues efficiently and maintained positive relationships.