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Sarah Selim, Executive Assistant To CEO

Sarah Selim

Executive Assistant To CEO ·Maarafi General Trading & Constructions

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 14 years, 4 months

Executive Assistant To CEO

October 2019 - Present

Maarafi General Trading & Constructions

Al Kuwait, Kuwait

October 2019 - Present

Responsibilities: * as Executive Assistant : - Managing and maintaining CEO’s calendar including scheduling appointments, internal/external meetings and conference calls. - Securing appropriate signatures and track documents through the approval process on behalf of CEO. - Drafting and editing correspondence, communications, presentations and other documents on behalf of CEO . - Coordinate CEO’s travel itineraries, flights, hotel accommodation, rental car and other travel needs. - Preparing agendas for meetings, briefing materials and presentations as needed to support the CEO. * As Office Manager : - Serving as the first point of contact to answer, screen and transfer incoming calls as well as office visitors. - Coordinating logistics and prepare meeting materials for Company’s Board of Directors and Committee Meetings. - Overseeing all daily office functions ensuring the organization and staff have a satisfying work environment. - Maintaining Office files and records as well as update company’s Outlook contacts central database. - Providing event planning assistance to the Development and Program teams as needed for other events.
Company industry:
Facilities & Property Management
Job role:
Administration

Retail Sales Executive

February 2018 - October 2021

Ooredoo - Kuwait

As Salimiyah, Kuwait

February 2018 - October 2021

Responsibilities & Skills : - Understanding what the buyer wants. - Establishing trust with the buyer. - Sell in a buyer- responsive manner. - Using psychology to engage the buyer. - Acting on what the customer is saying. - Demonstrate subject matter expertise. - To be socially active with target buyers. - Personalizing my interactions. - Using a variety of marketing skills which was great to mix sales with marketing. - Closing target on date. - Communication skills through working face to face in the market environment.
Company industry:
Telecommunications
Job role:
Sales

Call Center Executive

April 2017 - January 2018

Ooredoo - kuwait

Al Kuwait, Kuwait

April 2017 - January 2018

1- Receiving and dealing with all customers’ issues.
2- Providing accurate information and submitting trouble tickets “help desk request”.
3- Guiding all customers’ issues to a satisfactory conclusion.
4- Following up on going customer cases and communicating progress to management and customer.
5- Promoting the supportive image of the company in every possible way.
6- Escalate calls to relevant departments when required.
7- Ensure customer satisfaction and trust was re-built beyond expectation.
8- Working as retention executive as I was responsible for calling customers who had repeated calls and ensure that they had solved all their pending issues through phone call, emails or trouble tickets.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Marketing Coordinator

September 2016 - April 2017

WB Technologies Co

Al Kuwait, Kuwait

September 2016 - April 2017

Responsibilities:
1- Handling all social media accounts “ total of : 3 instagram accounts, 2 twitter accounts “
2- Scheduling and coordinating the future schedules for social media posts.
3- Preparing and presenting daily social media reports and their impacts on sales.
4- Organizing and aiding the graphic designer in determining the general direction of the artwork.
5- Contacting and arranging meetings with companies and parties interested in offering marketing opportunities.
6- Ideation and execution of marketing and social media plans.
Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Marketing Assistant

June 2014 - August 2016

habchi & shelhoup

As Salimiyah, Kuwait

June 2014 - August 2016

Responsibilities:
1- Roberto Cavalli Launch & Promotion (2014 )
2- S.T Depont Launch & Promotion (2014)
3- Pro Loft Makeup For Ever Event (2016
WB Technologies February 2016 - September 2016
Customer support agent / Marketing team member
Responsibilities:

1- Handling customer support and after sales issues and customer’s retention including : calls, emails, whatsapp’s hot number and internal coordination.
2- Training and supervising new recruits and trainees at the department having achieved excellent performance and rapid growth.
3- Planning, ideation and execution of key marketing plans and strategies to help expand and establish the brand in the market.
4- Handling social media outlets that are key to sales and customer’s reach.
Company industry:
1381
Job role:
Marketing and PR

Marketing Coordinator

June 2011 - August 2013

channels media

Al Kuwait, Kuwait

June 2011 - August 2013

Responsibilities:
1-Handled the preparation and execution of projects and tasks while taking initiative and being protective.
2- Organizing events related to the company “info connect 2011” including logistic s and execution.
3- Representing the company when sponsoring events and finalizing the deals held with other major institutions.
Company industry:
Advertising
Job role:
Marketing and PR

Promoter

-

Dupon

-

- Roberto Cavalli Launch & Promotion (2014) - S.T
Company industry:
Industrial Production
Job role:
Sales

Education

Zagazig University

June 2017

June 2017

Bachelor's degree, Business Administration

Egypt

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