Sarah Tabbaa, Commercial Administrator

Sarah Tabbaa

Commercial Administrator

talabat

Lieu
Jordanie - Amman
Éducation
Baccalauréat, Industrial engineering
Expérience
3 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :3 years, 9 Mois

Commercial Administrator à talabat
  • Jordanie - Amman
  • Je travaille ici depuis mars 2022

⚫Providing assistance to the categories managers with creating and updating all the information related to items and any necessary supporting data, spreadsheets, or helping with generating any commercial reports.


⚫Ensuring the best customer experience by reviewing talabat app for maintaining high content quality along with accurate information of the products on Catalog while participating in identifying any error on Catalog then following up on correcting these errors with the regional team.


⚫Work closely with operation teams and stores managers to monitor receiving orders and liquidating items from and to our 14 dark stores from suppliers that should have the correct costs, vendors quantity and the supplier details.


⚫Raising purchase orders; regular and promotion in the system and sending it to suppliers beside analysing the receiving performance by building the supplier service level report for each supplier.


⚫Auditing fresh produce items prices by researching the competitors’ prices in the market in a daily basis in order to identify any possible margin gain opportunity.


⚫Completed the on boarding for more than 230 suppliers contracts successfully on the Salesforce, recognized as Salesforce champion across the region.


⚫Develop and maintain dashboards, reports, and visualisations to effectively communicate data-driven insights to stakeholders across the organisation.

⚫Building marketing banners for the near to expiry items on marketing tool to increase the sales for such items.

Project Coordinator Engineer à Ata Rabah
  • Jordanie - Amman
  • août 2021 à janvier 2022

⚫Reserve the approximate materials needed with the factory and store for the new projects whose contracts have been signed by the clients.


⚫Prepare the project description documentation for the client based on the project’s contract beside the precise measurements and all the technical aspects for the project that have been recommended by the measurements team.

⚫Use AutoCAD software to draw the needed project diagrams with their accurate dimensions and include them in the project description documentation beside the production order.

⚫Arrange with the planning department to make a scheduled plan that includes the time zone for the entire project starting from receiving project payments from the client, planning the installation dates, until finishing the project and submitting all its deliverables.

⚫Check the invoice received from the invoicing team, that should be pricing the entire elements of the project.

⚫Provide the sales department with the project description documentation, the scheduled plan, and the project invoice, then make sure to receive the client agreement on these documents.

⚫Create production orders that include; stock lists, cutting lists and glass orders.

⚫ Follow up with the factory, store and glass suppliers to ensure that everything will be produced and supplied within the expected time frame.

⚫ Coordinate with the installation team regarding the installation process and assure that its runs smoothly without any shortage of materials while providing them with any shortfalls if required.

⚫ Coordinate with the Iraq and Qatar teams regarding any new projects and ensure that we have shipped to them all the project items by filling the packing list needed for each project.

Customer Care Agent à Revton
  • Jordanie - Amman
  • novembre 2020 à juillet 2021

⚫ Handle and answer customer's inquiries, questions and requests regarding products, orders, and returns through all communication channels; including phone calls, emails, and chat in a professional way.

⚫ Open cases on the system with unsolved issues and record all relevant information in order to escalate to the concerned department.

⚫ Coordinate with warehouse and shipping companies regarding customer’s orders.

⚫ Maintain contact with all customers and follow up with them to ensure high level of customers' satisfaction.

⚫Deal with diverse customers from different countries and backgrounds including but not limited to; Kuwait, Saudi Arabia, Qatar, Bahrain, Oman, and UAE.

Content Writer à Mawdoo3.com
  • Jordanie - Amman
  • décembre 2020 à mai 2021

Writing well-structured articles from certified references in order to enrich the Arabic content on the internet.

Trainee à Joramco
  • Jordanie - Amman
  • juin 2019 à août 2019

Transformation management office (TMO) and supply chain department;


⚫ Becoming familiar with aviation industry, adhered to company work hours, policies, procedures and rules governing professional staff behavior.


⚫ Participated with senior procurement engineers and material planning engineers in performing all tasks related to procurement from having materials requested by operation teams, shops and material planning team until final receipt in stores.


⚫ Collaborated with the transformation senior engineers in making projects, attended the office meetings, learned part of EASA for continuing airworthiness, moreover, built Joramco- Processes Interaction Map on Visio software.

Éducation

Baccalauréat, Industrial engineering
  • à University of Jordan
  • janvier 2019

Graduated in 4 years only.

Specialties & Skills

Performance Excellence
Analysis
Project Coordination
Project Management
Product Management
marketing strategy
CREATIVE
CRITICAL THINKING
DETAIL ORIENTED
DOCUMENTATION
MICROSOFT OFFICE
Hard working
teamwork
research
operation
planning
microsoft powerpoint
negotiation
sales coordination
customer service
purchasing
problem solving
logistics
marketing
market research
supply chain management
procurement
process improvement
operations management
logistics management
marketing management
analytical skills
quantitative analysis
statistical analysis
data analysis
strategic analysis
data visualisation
MICROSOFT EXCEL
reporting
qualitative analysis
dashboards

Profils Sociaux

Site Web Personnel
Site Web Personnel

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Langues

Arabe
Langue Maternelle
Anglais
Expert
Allemand
Débutant

Adhésions

JEA
  • Member
  • January 2020
IISE
  • Member
  • November 2018

Formation et Diplômes

Excel: Dashboards for Beginners (Formation)
Institut de formation:
LinkedIn
Date de la formation:
December 2023

Loisirs

  • Reading
    Second place winner in the JEA graduation project competition :)