account manager
Deliveroo
Total years of experience :5 years, 0 Months
▪ Handle English Learning and Exams enquires according to agreed British Council standards to convert enquires into registrations.
▪ Create accounts, book students for consultations, courses and Exams on British Council Systems (e.g. TCMS, ORS, Salesforce)
▪ Share customer feedback and insight with CSM, Teaching Centre and Marketing.
▪ Make evidence-based recommendations to improve sales conversion rates.
▪ Ensure agreed customer management and compliance processes are followed.
▪ Acquire and maintain an excellent level of product knowledge.
▪ Review learning plan and desires with customer and discuss key points according to CS standards.
▪ Deal with ‘first level’ customer complaints and suggestions to agreed standards.
▪ Register exam candidates as per examinations board guidelines
• Managing appointments and calendar and booked meetings with new clients.
• Responding to calls and providing information concerning company services and products in accordance with established procedures; referred calls to appropriate personnel.
• Following up projects with employees.
• Providing assistance to businesses seeking to grow and expand their
businesses.