Sarath Suresh

• Managed administration of Microsoft 365 including user accounts, licensing, and
security configurations
• Performed Microsoft 365 migrations (mailboxes, OneDrive, SharePoint) with
minimal downtime
• Configured and supported Outlook, Teams, and OneDrive for end users
•
Administered Active Directory including user creation, group policies (GPO), and
access management
• Managed Windows Server environments (installation, updates, backup, and
monitoring)
• Handled user onboarding/offboarding and permission control
• Configured and maintained firewall rules, VPN connections, and network security
policies
• Troubleshot LAN/WAN connectivity, DNS, DHCP, and network-related issues
• Led IT infrastructure setup for new offices including network, systems, and end
user devices
• Coordinated with vendors for hardware/software procurement and
implementation
• Supported ERP system implementation, user setup, and issue resolution
• Participated in IT projects including system upgrades and infrastructure
improvements
• Provided L1/L2 technical support for desktops, laptops, printers, and applications
• Resolved user issues via remote support and onsite troubleshooting
• Maintained IT documentation and support logs

• Managing Active Directory
• Carried out new hardware and software installations and updates, keeping
systems functional and secure.
•
Windows Operating system Upgradation and Downgradation
• Installed new software for users and monitored version and patch update
requirements.
• Resolved computer, Laptop hardware and software, printing, installation, word
processing, email and operating systems issues
• Monitored and performed hardware and software upgrades to network servers,
including operating systems and applications.
• Troubleshot network issues and provided rapid solutions to limit downtime.
• Prepared equipment for staff use, installing cables, operating systems, and
software.
• Scanned systems, diagnosing and correcting equipment failures and performance
issues.
• Supported various operating systems and server technologies.
• Deployed new applications and operating system roll-outs across organisations
using deployment tools..
• Maintained documentation and reports using excellent IT skills in Outlook, Word
and Excel.
• Managed system upgrades and migrations, achieving seamless transitions and
minimal disruptions.

• Providing technical support for hardware (laptops, desktops, printers) and
software (Windows OS, MS Office, Outlook, VPN).
• Managing Active Directory (AD): user creation, password resets, group
memberships.
• Supported BitLocker encryption setup for laptops/desktops to ensure data
protection.
• Managing patch updates and vulnerability remediation.
• Supporting Microsoft 365: Teams, SharePoint, OneDrive, and mailbox
configuration.
• Troubleshooting network connectivity issues (LAN/WAN, Wi-Fi, VPN) in
collaboration with the networking team.

•
Assisted with Server installation, configuration, and setup (Windows Server/Basic
Linux installations)
• Handled cabling and patch panel management in data center and office setups.
• Supported Active Directory (AD) user creation, password resets, and profile setup.
• Maintained IT hardware inventory (laptops, desktops, printers, servers, and
network devices)
• Monitored and managed basic network troubleshooting (LAN/WAN, Wi-Fi, DHCP,
DNS)
• Collaborated with network/security teams for firewall rules VPN setup, and
secured access for users
• User account creation and management in Active Directory and email platforms
(Office 365, Exchange)
•
Assisted in hardware diagnostics and replacements (RAM, HDD/SSD, PSU).
• Coordinated with teams for server backups and updates.
• Ensured proper documentation of hardware inventory, network diagrams, and
patching layouts