Customer Service Representative
Maquet Middle East
Total years of experience :10 years, 0 Months
•Develop an understanding of customers' needs and take actions to ensure that such needs are met.
•Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations.
•Process quotations and sales order in a timely manner including reviewing and checking orders according to established department policies and procedures.
•Compute prices, discounts, commissions and shipping charges as required.
•Prepare quotes, invoices and delivery orders through Company’s ERP systems (SAP, CRM) in a timely manner.
•Prepare shipment documents and forwards to the customers.
•Manage the generation of open sales orders to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end.
•Coordinate with project controller to ensure that the documents are followed according to the contract.
•Ensure compliance with regulatory and competent authorities.
•Maintain sufficient filing systems, within the email system (outlook), computer hard-drive and network server and also for hard-copy purchase orders.
•Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders.
•Raise RMA (Returns Management Authorization) and Faulty Product requests from customers, notifying the 3PL and Credit Control of pending returns.
•Handle and resolve queries raised by Customers, Sales Manager or the Finance Department.
•Prepare tracking sheet (excel) to monitor the confirmed sales orders shipments.
•Provide absence cover to other members of the team.
•Handling Letter of Credit.