senior sales associate/store manager
jarir bookstore
Total years of experience :18 years, 8 Months
• Selling luxury high end products with high end phones.
• Assisting customers with sales.
• Selling different kinds of electronics products.
• Welcoming customers in warm and friendly atmosphere and interact through polite and good communication skills.
• Having an excellent and up to date knowledge of all products.
• Being aware of all in-store promotions, such as credit facilities, activities etc.
• Being constantly aware of customers and their needs.
• Doing regular stock checks and liaising with stock control.
• Focused upon delivering the brand/retail standard and store level.
• Summarizing monthly Purchasing feedback form for the team.
• Summarizing display damages for Sales Manager.
• Receiving mails from different branches and stores as well and forwarding them in time to time.
• Following company and departmental benchmarks and Following all reasonable instructions as requested by the management.
• Keeping all company information, including sales figures, strictly confidential.
• Coach team member how to pro-actively identify when a customer need help and how to adjust their service style to suit the need and requirement of each customer.
• Handling sales staff from different countries.
• Holding a 5 minute briefing at the start of each shift with the sales staff.
• Assist with developing the rest of the team in all aspects of their role.
• Ensure till system are fully functional/operation at all-time A/C-store lighting, telephone support system are well maintained and notify the IT held desk/manager re any un-solved issues (in absence of manager).
• Responsible for Display according to layout/plan and brand concept and focused upon weekly best-seller.
• Ensuring he / she follows all company rules and regulations.
• Following all company safety and security procedures.
• Representing the company in the best way possible at all times, whether on or off duty.