Workshop Coordinator
Diyar United Company
Total years of experience :19 years, 8 Months
Duration: - 16 March 2008 till Date
Designation: - Workshop Coordinator
Receiving defect items from customers. Label and stack the received items.
• Ensures that all received items have been assigned to a workshop technician.
• Reply to the customer inquiry by mails or phone about the items under repair.
• Follow up the attendance of all workshop staff and report it to workshop manager & HD
• Raise warranty claim for the defect items and parts under warranty & Follow up the status if the warranty claims with the supplier.
• Used Supplier Web claim Tools like Prosupport By dell, IBM Online warranty Claim Etc
• Collect the defect items from the engineers/technicians and pack them and ship them as per the procedures of the supplier.
• Escalate any case of lost, damaged or mishandled of any defect item or part.
• Follow up with the suppliers to ensure that the shipped items and parts have been received, approved and cases closed.
• Follow the statement of the spare parts with the suppliers to review the warranty claims and ensures that all claims have been reimbursed.
• Receiving spare parts and standby items requests from the technicians and help desk.
• Source the required spare parts from local and foreign suppliers to get quotations from approved supplier (s) and get them approved internally & Order the approved spare parts and items from the chosen supplier.
• Ensuring that the minimum quantity of each part of each project is always available by maintaining spare parts baseline list for each project with the coordination with the workshop manager and the project manager.
• Coordinate with the store keeper to ensure that the spare parts and claimed defect items are stored in a proper way based on the recommendations and rules of the suppliers.
• Reporting to the Workshop Manager & Support Manager
• Maintain an adequate filing system
Coordinated between sales, Customer, warehouse, logistics and freight forwarders to ensure timely shipment of goods and ensure consistent service levels.
• Coordinated with vendors (Overseas & Local) on purchase orders and deliveries of the goods.
• Coordinated with Sales Director & Managers in the Company to ensure efficient and quality service delivery.
• Handle independently all correspondence like PO, Invoice, notices, circulars for activities related to the department.
• Ensured recording all Support Calls and Inform client about call tracking number.
• Worked with all IT Engineers and Specialists to monitor Forwarded Calls.
• Ensured that Help Desk has up to date Status on the progress.
• Ensured that proper documentation exist for closed call.
• Reviewed all open calls daily to ensure proper technical action is being followed.
• Assessed Workload daily and ensure that technical resources are properly utilized in customer support activities.
• Conducted periodic inventory of stored items of the company.
• Maintain an adequate filing system
Bachelor of Commerce B.Com