سرفراز Mujawar

Roles and Responsibilities

• Managed a portfolio of malls spanning over 200, 000 square meters with 400+ service outlets, ensuring optimal operational efficiency.
• Served as the primary point of contact for all facilities requirements for customers, new business entities, and stakeholders.
• Streamlined preventative maintenance processes to reduce equipment breakdowns and ensure continuity of operations.
• Prioritized corrective maintenance requests and ensured efficient and timely resolution.
• Ensured properties and grounds are well-maintained and presentable at all times.
• Managed specialized contracts, ensuring delivery of services as per the service level agreement.
• Developed policies and processes that drove a remarkable 99% customer satisfaction rate through improved manpower output.
• Prepared comprehensive mall condition reports and effectively executed major project backlogs.
• Oversaw activities related to QCDD and license renewals, ensuring regulatory compliance.
• Efficiently managed resources to ensure cost control in operations, CAPEX and projects.
• Efficiently managed resources, keeping in mind that procurement requests are made within budgetary constraints.
• Collaborated with the leasing team to support retail sales and guarantee seamless execution.
• Established HSE processes including PTW and LOTO procedures to foster a safe working culture.
• Established facilities inspection program that identified critical issues for improvements.
• Provided expert technical guidance to staff, enabling effective resolution of complex issues.

Role and Responsibilities:

• Led comprehensive building maintenance, environment management, guest relation and security services in residential and commercial properties to ensure optimal facility performance.
• Implemented training programs and delegated responsibilities to enhance team efficiency.
• Directed daily maintenance operations, leveraging advanced CAFM and IFM technologies.
• Ensured cleaning, security and guest relation services are at high level of service standards.
• Established robust predictive, preventive, and corrective maintenance strategy across all facilities.
• Managed specialist contracts of fire alarm & fire-fighting, emergency generator, elevators, BMS, chiller, LPG, pest control, landscaping, sewer, CCTV, façade cleaning, BMU and water treatment.
• Managed renovation projects, ensuring timely completion within scope and requirements.
• Ensured all relevant quality, health, safety and environmental procedures are adhered and implemented as per regulatory and compliance requirements.
• Collaborated with the leasing team to facilitate smooth tenant move-in/move-out processes.
• Fostered multitasking work culture and team development for enhanced operational success.
• Prepared monthly reports, incident reports and evaluations for various activities and issues.
• Shared knowledge with team in resolving challenges and improving facilities maintenance and cleaning operations.


Major Projects:

• Managed Handover of new properties Al Jasra Residences with seamless transition.
• Managed swimming pool refurbishment project at Al Jasra Residence 1 and 2.
• Reduced electricity and water consumption by 8% (QR 128, 000/year) in Al Jasra.
• Utilize unused space for restaurant and supermarket added revenue of QR 312, 000/year.
• Managed energy conservation project resulting saving of QR 0.5M/year in QIIB Tower.

Role and Responsibilities:

• Conducted comprehensive reviews of project submittals, ensuring compliance with scope, standards, and code requirements while providing actionable feedback to consultants, PMCM, and contractors.
• Evaluated property assets and infrastructure utilizing ISO 55001 asset management principles and optimized operational and maintenance strategies.
• Performed root cause analyses on failure codes and developed effective mitigation plans.
• Validated project deliverables, ensuring materials quality and adherence to snag lists and DLP.
• Conducted asset criticality survey and developed plans to ensure 24/7 service availability.
• Implemented cutting-edge thermographic inspections for electrical panels, motors and MEP assets to enhance operational reliability.
• Played a pivotal role in diverse refurbishment and new projects, including airport lounges, duty-free shops, speed gates, smoking rooms, restaurants, and passenger terminals.
• Standardized maintenance checklists focused on operational compliance, achieving a remarkable 15% reduction in preventive maintenance costs.

Role and Responsibilities:

• Managed engineering team and maintenance services in a 5-star hotel with 257 hotel rooms & 44 residential apartments, 7 F&B Restaurants, 5 meeting rooms, Gym, pool & beach.
• Conduct daily briefing, delegated duties and supervised work progress.
• Motivated team and maintained service quality according to IHG brand standards
• Liase with housekeeping & front office and reduced down time for fast check-in.
• Prepared annual budgets for operational, projects works and capital expenditures including 5 years forecast plan.
• Established strategy to conduct pre-inspection audits related to Engineering, Quality, Fire life safety, QCDD, HACCP and Municipality inspections.
• Make cost evaluation on in-house repairs versus subcontractors towards cost saving.
• Managed inventory of supplies & consumables including vendor comparative statements.
• Established process for certification of tools, equipment’s and systems.
• Manage alternate solutions in the event of major breakdowns and resolved critical issues.
• Established various operational & maintenance related checklist and progress reports.
• Conduct staff appraisals and provide feedback to ensure team effectiveness.
• Worked collaboratively to ensure all the areas are up to date and attractive.
• Oversaw third-party annual maintenance contracts for fire life safety and specialized systems.
• Established ENG I-FIX Technician to resolve guest room maintenance efficiently and swiftly.
• Ensured team compliance with HSE standards to protect employees, assets, and facilities.

Major Projects:

• Incorporated VFDs, Motion sensors, LED lighting, water aerators, Sensor taps, dual flush and sub-metering and reduced utility consumption by 11% to QR 0.3M/year.
• Successfully completed the renovation projects such as hotel guest rooms, main lobby, all day dining, Belgian Café, Tea Garden, Zamoda restaurant and banquet hall.
• Successfully completed replacement of obsolete systems such as UPS, BMS, fire alarm panel, and FM200 panel.
• Executed QCDD compliance requirement of integrating kitchen electrical equipment with fire alarm system.
• Implemented green engage program across team to enlighten environmental awareness, use of 3R culture (Reduce, Reuse, Recycle) and sane energy.
• Achieved Eng audit score 95, FLS audit score 97%, HACCP audit score 100% ESPS audit 96%.

Manage project planning & execution of Electrical installations, fire alarm detection system, substation equipment’s, power distribution, lighting, testing & commissioning in residential, commercial, and industrial buildings and premises.