ASSISTANT MANAGER
Sharjah Islamic Bank
Total years of experience :21 years, 7 Months
Manage and lead a team of Sales and Service Officers, cultivating the culture of productivity and high performance.
Extensively engaged in staff training and coaching to ensure their professional development; mentor and guide team
members to achieve KPI/KPA's. Collaborate with other departments on timely and appropriate processing/follow-up of
customer queries and complaints. Ensure SOP compliance. Monitor daily reports and transaction authorizations.
Drive business expansion by conducting impactful presentations for high-profile clients, demonstrating business
opportunities and potential benefits of facilities, sales, support, and services offered by the bank.
Proactively plan and execute sales strategies - co-work with Branch Manager and Segment Head to hit business goals.
Successfully manage end-to-end process of credit application, credit approval, and documentation execution.
Exceed established branch targets by thorough planning, goal setting, direction and control of sales and services.
Monthly generate branch sales report, reconciliation reports of branch P&L and other sundry accounts.
Recommend improvements on current SOP and develop new procedures to simplify internal processes.
Approve and authorize all account-related activities (retail and corporate) and transactions (loans, deposits, charges).
Design and redesign bank offers as per client and bank parameters based on data collection and analysis.
Protect customers via KYC checks/due diligence to identify and report unusual account activities and fraud cases.
Instrumental in delivering superb customer service by timely dealing with queries and informing clients about bank's products
and services. Created reports on a weekly basis (sales, data integrity, punctuality, and productivity). Closely cooperated with
other departments to follow up with the status of customer requests, as needed.
Resolved customer concerns timely and effectively by offering solutions aimed to improve their financial lives.
Succeeded in cross-selling and up-selling (credit cards, personal finance, and other products).
Continuously generated leads, referring them to other departments accordingly.
Maintained security standards by using four-point verification before providing account-related data to customers.
Seamlessly led the team in day-to-day activities, providing support and making decisions to ensure its high performance.
Managed inventory control and maintained effective stock rotation. Adhered to the established standards and schedules.
Attracted clients and increased sales via high-impact merchandising displays and presentations.
Excelled in preparing daily work plans and maintaining performance records.
Focused on customer care and sales as top priorities; kept up with new procedures and training materials.
Bachelor of Computer Applications
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