Commercial Coordinator (UAE Distributor Service Cell)
Dubai Cable Company (DUCAB)
Total years of experience :21 years, 4 Months
To prepare and submit quotations against enquiries on time to meet agreed service level agreements with the Distributors.
Responsible for logging orders in the system & get the best possible lead-time on delivery from the planning dept. to meet customer requirements.
To suggest and initiate continuous improvements to internal procedure to increase customer satisfaction.
Responsible for managing day to day operations regarding dispatch of materials.
Ensuring utmost service is provided in terms of executing the orders & timely dispatches committed to the Distributors.
Keeping a track for the readiness of the materials in co-ordination with planning department.
Managing orders in line with preparing the related Commercial documents (commercial sheets, sales orders, production orders, order acknowledgement) for each order logged in.
Monitoring inventories of materials and allotting the specific materials in line with the order quantity requested by the customers in theirs purchase orders.
Handling dispatch of materials to the customer in co-ordination with the logistics department.
Responsible for managing day to day operations regarding dispatch of materials to various projects within UAE & other areas of GCC Countries.
Handling orders for different Contractors all over UAE & ensuring utmost service is provided in terms of executing the orders & timely dispatches committed to them.
Responsible for processing sales orders as per the Purchase order & raising production orders Corresponding to the sales orders & forwarding the same to the planning department for the required delivery dates as per customer request.
Keeping a track for the readiness of the materials in co-ordination with planning department.
Managing orders in line with preparing the related Commercial documents (commercial sheets, sales orders, production orders, order acknowledgement) for each order logged in.
Monitoring inventories of materials and allotting the specific materials in line with the order qty requested by the customers in theirs purchase orders.
Handling dispatch of materials to the customer in co-ordination with the logistics department.
Responsible for actively taking care of customers and associated order processing.
Coordinating with internal and external sales engineers & Operations dept. to ensure maximum customer satisfaction.
Ensuring that all customer phone and email enquiries are dealt with in a professional and timely fashion.
Responsibly handling day to day customer management - including troubleshooting and general commercial enquiries.
Taking full ownership in coordinating with sales colleagues for new customers.
Managing order placements to ensure orders are in alignment with availability, lead times and agree terms prior to placing with supply sources.
Processing orders in an efficient manner, actively providing updates to customers and account managers if there are delays or potential issues.
Ensuring all legalization and certification of documents is done as per the requirements of the orders of all the countries of the region.
Managing and following-up with complaints through to satisfactory resolution with the customers.
To plan and execute movement of material from the Warehouse dept. /Manufacturing unit to end customers.
To negotiate with freight forwarders for cost-effective price & best transit times for shipments via sea, air & road.
Provide shipment updates to customers and management on weekly basis.
Responsible for issuance of all shipping documents and final payment invoices to the customer upon dispatch of goods.
Assist accounts department in recovering outstanding payments.
Co-ordinating with the customer on receiving Import & Export shipment handling.
Responsible for Order-processing & timely dispatch of goods as per the customer requirements.
Maintaining accurate Inventory by regular stock count.
Cater to customer queries as & when required.
Communicate effectively with the client & ensure good service.
Also maintain a K.P.I. (Key Performance Indicator) on a regular basis.
Solely responsible for raising the sales invoices & also follow-up on payments.
Co-coordinating with the Freight forwarders for timely clearance of shipments.
Processing the necessary Customs Export Documentation for shipping purpose.
Monitor freight movement from the origin to the point of destination / delivery.
Coordinate with shipping lines / airlines for rates or cargo arrival or departure. Liaising with the appointed freight forwarders on freight movements.
Formulate accurate Customs Report with regard to the Imports & Exports of goods on a monthly basis and submit the same to the Customs Department.
Responsible for the storage of all Raw materials under perfect storage conditions.
Maintaining the stock count of all Raw-materials
Issuing materials to the Production Dept as per schedules given.
Making purchase requisitions to the purchase dept. for the materials required and receiving the same.
Issuing materials and receiving the same through the database system & thereby maintaining accurate inventory stock.
Making Sales Offers as per LPO Confirmation received from the customers.
Releasing Production orders to the Prod. Dept. as per the sales requirements.
Coordinating with the Production dept. for the expected delivery dates of the finished products and thereby giving commitments to the clients.
Making Sales invoices and dispatching finished products to the clients.
Maintaining the employee files, database for records and other files.
Training newly appointed staff within the Administration Section.
Arranging for the monthly staff meeting and noting down the minutes of the meeting and following it up.
Coordinating with all the section heads and preparing reports on the daily workflow of all the sections on a weekly basis and also with other branches.
Checking the time sheets of different departments and forwarding them to the accounts department for payroll preparation and distribution.
Liaising with different companies, government departments and insurance companies for claims and follow-ups.
Preparing reports, Business travel arrangements, printing & stationery supplies and maintenance of staff attendance records.