saritha sivasankaran

As Recruitment Consultant:
 Provide quality services in recruitment and training needs to clients in various sectors of industry
 Provide assistance to client in preparation of Job Description.
 Study the Job Description sent by the client and source resumes of candidates from various sources
 Interact with the clients in relation to their requirements
 Source candidates / Identify talents.
 Successfully sourced candidates in the Senior and mid level roles for reputed organizations.
 Successfully sourced and placed candidates in Technical Roles like Adaptation Engineer, Application Engineer, Marketing Executive, Sales Director etc in organizations like Panasonic ME, Giesecke & Devrient, Smiths Detection FZE to name a few.
 Define, develop and implement executive search strategies.
 Conduct the preliminary round of interview with the candidates and gauge their potential
 Review resumes and credentials for appropriate skills, experience and knowledge in relation to position requirements.
 Service clients by proposing & providing a professional recruitment solution; advise them on current market trends/availability of candidates
 Coordinate and schedule interviews between candidates and program managers.
 Assist client with the background verification of candidates.
 Maintain data on recruitment activities conducted.
 Provide support training to the Recruitment consultants on all aspects of recruitment/search process and on behavioral skills and accent neutralization.

As Business Development Executive:
 Research organizations online to develop leads and potential markets
 Prepare promotional emails specific to each client
 Contact potential clients, set up and attend meetings
 Develop, maintain and service clients through a concerted Business Development approach
 Prepare proposals and quotations
 Customer relationship management- Maintain relation with existing clients to ensure satisfaction of services rendered.

 Prepare training data report and charts to collate the training programs required for the month.
 Prepare the monthly training calendar based on the TNI report.
 Training Needs Identification conducted through regular meetings with Business Managers.
 Prepare minutes of meeting.
 Schedule training sessions for target groups and notify participants accordingly.
 Ensure that the training database is completed in a timely and accurate manner.
 Preparation of monthly, weekly and quarterly reports.
 Prepare monthly dashboard reports based on the training programs conducted each month.
 Prepare Review Reports and share the progress report with the Process Managers.
 Share the training data with employees on the iCALMS training tool (ERP).
 Provide timely communication to the Project Managers and employees about training programs via email and iCALMS.
 Provide end to end support for training programs by ensuring that the IT Systems and software is updated.
 Coordinate with IT department to ensure smooth functioning of training programs.
 Provide administrative support to trainers by ensuring availability of training material, presentations, feedback documents and stationery.
 Arrange and schedule training programs with external organizations as per department requirements.
 Coordinate with external venues and make travel arrangements for participants attending the training sessions.
 Prepare expense claim documents, travel documents and other approvals from the finance department for training programs at external venues.
 Deliver training programs for associates to help them improve on soft skill behavioral proficiency and accent neutralization.
 Gather and analyze feedback on the training sessions.
 Provide timely feedback to enhance performance of employees.
 Provide assistance in joining formalities; take the new joiners through the Induction process.
 Assist in conducting exit interviews for on- notice employees, share feedback on reason for resignation with line managers.

 Plan, schedule, organize and support training programs and events conducted by the L&D team at both internal and external venues.
 Make travel arrangements for participants and prepare expense claims reports for training programs held at external venues.
 Send training schedule/ invitations to the participants via email.
 Coordinate with IT and administration departments to ensure smooth running of training session.
 Ensure availability of training documents and stationery required for each training session.
 Gather and analyze feedback on the training sessions.
 Schedule meetings between L&D team and Process Heads.
 Prepare Minutes of Meetings and share with participants.
 Prepare monthly dashboard reports based on the training programs conducted each month.
 Deliver training programs for associates to help them improve on soft skill behavioral proficiency and accent neutralization.
 Provide timely feedback to enhance performance of associates.

Job Title: Quality Team Coach (Jan 2008 - Jun 2008)

Job Description:
 Monitor customer advisors and provide effective feedback for quality improvement.
 Train process executives to enhance customer experience.
 Conduct training sessions and cascade process updates on the floor.
 Responsible for the Rigor activities and Process Knowledge Improvement of Teams; conduct Team Meetings.
 Performance tracking and provide adequate training to individuals to elevate them to project benchmark standards.
 Records management.
 Reports generation.

As a Product Specialist/Subject Matter Expert
 Handle Escalations from the team and assist agents on calls by regular floor walking.
 Conduct mentoring sessions with team members by way of sessions and huddles to impart sales and soft skill training and cascade process updates on a regular basis.
 Monitor agents’ performance by live barge-ins, review their performance and AHT on a daily basis to identify outliers in the team and impart coaching accordingly.

Provide technical support for Home Depot, USA for the store management software, analyze the error occurring and resolve it by remote accessing the store system.