data quality analyst
Hamad Medical Corporation
Total years of experience :13 years, 9 Months
call & data quality analyst
• Conducted research and provided information on technical trends
• Organized training for new users, installed application software on network &maintained documentation
• Preparing effort tracking reports in the beginning of every month and sharingthe same among the team.
• Control-M is workload automation (traditionally called batch scheduling) software. Originally written for mainframes but also available for distributedcomputing platforms including Unix, Windows, Linux, and OpenVMS environments.
• Monitoring the Windows servers CPU utilization, memory utilization and Disk utilization and logging a ticket with the Windows server team in the caseof any unusual behavior found.
• Maintaining a positive, empathetic, and professional attitude towards customers.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.