Senior Analyst – Process Optimization (HR
Burgan Bank
Total years of experience :24 years, 5 Months
• Enhanced and developed of internal processes, aligning them with HR objectives to meet internal customer requirements and regulatory bodies standards (i.e The Central Bank).
• This role seamlessly bridges process optimization with HR, ensuring a continuous focus on enhancing organizational efficiency while maintaining a cohesive career path.
• Contributed employee relations, resolving conflicts and fostering a positive workplace culture.
• Automated HRMS processes, improving eficiency.
• Drastically improved the eficiency of medical Insurance and workman compensation procedures (Occupational Health).
• Successfully negotiated complex insurance claims.
INTERNAL
• Reduced absenteeism and enhanced productivity.
• Consulted on employee/organizational queries, supported HR-related needs and managed benefits eficiently.
• Developed HR policies in compliance with legal requirements.
• Worked in close liaison with Bank lawyers in employee lawsuits, and always ensured HR maters are handled fairly and consistently.
• Categorized undefined leaves to support organizational and employee needs.
• Identified training needs for business units, evaluated training vendors and developed training materials, prepared yearly training budgets and training calendars.
• Initiated and promoted e-learning programs.
• Identified and analysed unsatisfactory employee performances and recommended solutions which greatly enhanced employee productivity.
• Sourced, shortlisted talents to support the business units with their needs, as well as participated in various recruitment campaigns as part of talent acquisition strategies.
• Conducted the entire hiring process for specific roles.
• Collaborated with Bayt.com, an online job portal, to streamline the automation of career website applications.
• Promoted Burgan Employer of Choice strategy (i.e. career fairs, designed brochures, etc.).
• Administered the Banks entire training process from scheduling to delivering, coaching and mentoring trainees.
• Liaised with vendors (in-house trainers, local and overseas vendors) to schedule and conduct the planned training and development programs.
• Conducted training feedbacks and evaluations.
• Coached and advised internal customers on their development needs.
• Maintained updated training records and generated periodic/customized reports.
Conducted recruitment activities such as screening, place announcement, building customized resumes, shortlisting, conducting short interviews, handling walk-in applicants, understanding clients requirements, contacting shortlisted candidates for post offering and negotiating.
• Administered recruitment and hiring process both locally and overseas.
• Assisted in database automation process hand to hand with Oracle Database Developer.
• Assisted in renewing contracts and supported the team in obtaining new contracts.
• Maintained good relationships with the companys clients (mostly within public, oil and banking sectors).
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