Senior Analyst – Process Optimization (HR
Burgan Bank
مجموع سنوات الخبرة :48 years, 3 أشهر
• Enhanced and developed of internal processes, aligning them with HR objectives to meet internal customer requirements and regulatory bodies standards (i.e The Central Bank).
• This role seamlessly bridges process optimization with HR, ensuring a continuous focus on enhancing organizational efficiency while maintaining a cohesive career path.
Reviewing Bank procedures including HR Policies and Standard Operating procedures (SOPs) and consulting / advice on enhancements.
Perform diverse Human Resources functions: administer benefits, lead special projects, update policies and procedures, revamp orientation and training programs for newly hired employees, supervise and coach trainees, lead healthcare reform, perform Manpower Need Studies, change management processes, manage benefits, generate HR related reports, conduct employment study, implement proper procedures in accordance with Kuwaiti labor law, automatize HRMS including employee leave, manage employment records, assure good employee relations, manage absenteeism and punctuality, and provide experience certificates.
•Reduced absenteeism by 60% leading to increased production.
•Drastically improved the efficiency of medical Insurance and workman compensation procedures (Occupational Health).
•Created a special health benefit program for senior management.
•Successfully bargained and negotiated large insurance claims on behalf of employees.
•Implemented proper procedures in accordance with Kuwaiti labor laws.
•Worked in close liaison with company lawyers in employee lawsuits.
•Automatized employment statements, compensation days, and HRM Leave System.
•Categorized undefined leaves to support organizational and employee needs.
• Contributed employee relations, resolving conflicts and fostering a positive workplace culture.
• Automated HRMS processes, improving eficiency.
• Drastically improved the eficiency of medical Insurance and workman compensation procedures (Occupational Health).
• Successfully negotiated complex insurance claims.
INTERNAL
• Reduced absenteeism and enhanced productivity.
• Consulted on employee/organizational queries, supported HR-related needs and managed benefits eficiently.
• Developed HR policies in compliance with legal requirements.
• Worked in close liaison with Bank lawyers in employee lawsuits, and always ensured HR maters are handled fairly and consistently.
• Categorized undefined leaves to support organizational and employee needs.
TNA, identify and evaluate training vendors, evaluate company trainers, develop training materials, assist the recruitment team, prepare the yearly training budget and calendar, monitor training costs, prepare budget reports to justify expenditures, prepare and deliver summer training and internship programs for high school students.
•Initiated and promoted the use of e-learning programs leading to higher level of employee productivity and reducing cost.
•Identified and analyzed unsatisfactory employee performances and recommended solutions which greatly enhanced employee productivity.
•Solely conducted the entire hiring process of new batch of Tellers and CROs.
•Liaised with Bayt.com to automate career website applications.
•Promoted “Burgan Employer of Choice” strategy by designing special brochures that attracted talent.
• Identified training needs for business units, evaluated training vendors and developed training materials, prepared yearly training budgets and training calendars.
• Initiated and promoted e-learning programs.
• Identified and analysed unsatisfactory employee performances and recommended solutions which greatly enhanced employee productivity.
• Sourced, shortlisted talents to support the business units with their needs, as well as participated in various recruitment campaigns as part of talent acquisition strategies.
• Conducted the entire hiring process for specific roles.
• Collaborated with Bayt.com, an online job portal, to streamline the automation of career website applications.
• Promoted Burgan Employer of Choice strategy (i.e. career fairs, designed brochures, etc.).
Administered the Bank’s entire training process from scheduling to delivering, coaching and mentoring trainees.
•Liaised with vendors (in-house trainers, local and overseas vendors) to schedule and conduct the planned training and development programs.
•Conducted training feedbacks and evaluations.
•Coached and advised internal customers on their development needs.
•Maintained updated records for all training activities and generate periodic, customized reports.
• Administered the Banks entire training process from scheduling to delivering, coaching and mentoring trainees.
• Liaised with vendors (in-house trainers, local and overseas vendors) to schedule and conduct the planned training and development programs.
• Conducted training feedbacks and evaluations.
• Coached and advised internal customers on their development needs.
• Maintained updated training records and generated periodic/customized reports.
Conducted recruitment activities such as screening, place announcement, building customized resumes, shortlisting, conducting short interviews, handling walk-in applicants, understanding clients requirements, contacting shortlisted candidates for post offering and negotiating.
• Administered recruitment and hiring process both locally and overseas.
• Assisted in database automation process hand to hand with Oracle Database Developer.
• Assisted in renewing contracts and supported the team in obtaining new contracts.
• Maintained good relationships with the companys clients (mostly within public, oil and banking sectors).
Conduct recruitment activities such as screening, place announcement, building customized resumes, shortlisting, conducting short interviews, handling walk-in applicants, understanding clients’ requirements, contacting shortlisted candidates for post offering and negotiating. Support the department with all administrative works while bidding for a tender. Updating CV records, client lists and contract status records.
• Assisted in the automation of a recruitment CV database for easy screening and data retrieving with Oracle Database.
• Assisted in renewing contracts and supported the team in obtaining new contracts.
• Nurtured relationships with high-level clientele in government, oil and banking sectors.
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