IT Analyst
serVme
Total years of experience :19 years, 3 Months
serVme - Lebanon, Beirut Digital District
Sole member of the IT department, main responsibilities include:
• Layout and supervise power, telephone and data lines installation of the
company’s offices;
• IT Purchasing;
• Document and track all hardware inventory related to clients and company;
• Monitor, report, and advise on internet usage, hardware, and IT related
matters to management to develop best practices, policies and strategies;
• Continuous research on new software, security strategies and technologies in
the market;
• Present weekly and monthly client update reports about the progress of the
company in achieving the clients’ complete integration;
• Set up and manage all accounts of the company employees such as: emails,
applications, and web interfaces;
• Ensure email, data and internet policies and recovery are fully handled and
optimized;
• Setup the company PCs with clean platforms and specific software for the
company’s employees;
• Set up company internet, shared storage and printers
• Repair defected hardware and prolong its lifetime;
• Lead and supervise landline, PMS and POS integrations and ensure completion
within timelines such as Cisco, Avaya, Huawei, OPERA 5, Touché;
• Conduct technical meetings with Development Team and acknowledge the best
approaches to take;
• Coach and mentor Success Team to better address IT-related issues with
clients;
• Design new hardware solutions for newly integrating systems to the company’s
applications;
• Assist in the development and integration of the company’s widget onto the
clients Facebook pages and websites;
• Deliver a user-friendly documentation for the deployment of the widget;
• Setup hardware flagged for deployment;
• Inspect client’s network systems, PBX systems, landlines, routers, DHCP
servers, switches, and all related IT matters;
• Assist clients remotely or on premise with various issues and see their
resolution in less than 24 hours from the reported date;
• Troubleshoot and solve or report issues to the responsible team;
• State and monitor client issues and requests, if any;
• Able to provide a clear guidance to clients facing IT issues with the company’s
applications;
• Report to management upon task completion.
Math, Physics, Chemistry, Biology teacher, with focus on:
• Delivering course material;
• Preparing and reviewing various course exercises to student;
• Assisting with homework and teaching time management; and
• Continuously enhancing the course material understanding.
Capstone Design Project - September 2015 - July 2016
Lebanese American University- Lebanon, Byblos
Creator of the Android application: “IMTAK Lottery App”
• Created Android and online web application;
• Implemented various algorithms to increase the percentage of winning the
Lebanese lottery;
• Worked with SQL Databases;
• Used Game Theory to opt for the best solution; and
Tested and solved errors in the application
Member of the IT support department, main responsibilities include:
• Network and active directory maintenance;
• Supporting all the IT peripherals in Byblos campus;
• Deployment of Windows server with installation;
• Management of the AVAMAR installation in all Byblos campus;
• Windows and MAC formatting;
• Windows and MAC operating system update;
• Software installation;
• Supporting users with Microsoft Outlook issues;
• Supporting users with ESET Antivirus issues;
• Assisting users with issues associated with desktop applications;
• Installing printers and scanners;
• Fixing issues related to printers and scanners;
• Desktop and USB virus removal;
• Upgrading desktop and laptop hardware;
• Desktop and laptop hardware failure testing;
• Debugging software problems on desktop and network;
• Working as part of a team with IT support to maintain Windows based
computers;
• Updating supervisors with ticket call progress;
• Supervising external companies with printer and server maintenance;
• Training and briefing new IT part-timer and student assistant; and
• Training new Helpdesk part-timer.
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