Saroj Muzaffar

• Managed direct communication with suppliers, co-packers, and clients to troubleshoot production and supply chain
challenges, delivering practical solutions and using customer feedback to refine products and operational efficiency.
• Consulted for a local meat company by helping design their supply chain and connecting them with certified
hand-slaughtered halal slaughterhouses.

• Maintained consistent communication channels between warehouse teams, carriers, and customs brokers to
troubleshoot shipment issues and resolve delivery delays, providing clear, actionable solutions while leveraging
Microsoft Excel (VLOOKUP, Pivot Tables) and SAP to analyze data and support improvement initiatives.
• Supported transportation planners in coordinating 100+ inbound and outbound shipments of both fresh and frozen
goods across North America and Europe using SAP TMS, selecting cost-effective carriers and building efficient load
plans that maximized pallet utilization.
• Analyzed freight routes, carrier performance and cost trends to produce weekly KPI reports that supported
transportation planners in carrier pricing negotiations as well as load-planning decisions.
• Collaborated with warehouse teams, carriers and customs brokers to track international freight, resolve delivery
delays, coordinate sample and rack shipments, and support initiatives to improve cost and on-time performance.

• Sustained a 90%+ customer satisfaction rating by resolving customer complaints with a client-first attitude,
providing creative problem-solving and compensation solutions while developing strong professional relationships
with repeat customers to ensure a seamless experience.
• Hired, trained, and supervised a team of retail staff, by assigning tasks to maintain efficiency and professionalism
that kept customer wait times under 5 minutes and store inspections above 80%.
• Adjusted and assigned staff schedules based on order volumes from in-store, SkipTheDishes, DoorDash and Uber
Eats to ensure all Hot-N-Ready pizzas were prepared on time while meeting customer demands.
• Ordered, rotated, and managed all ingredients, placing urgent orders when stock ran low to ensure all menu items
were available for customers while optimizing inventory to reduce food waste and smooth store operations.