Store Manager
COTTON ON, SHARAF GROUP
Total years of experience :13 years, 11 Months
Assist the customers with their requirements
•Ensure customer needs are met and complaints/ queries are resolved in a timely manner
•Monitoring staff performance and suggest them if needed
•Briefing staff on all aspects of timely and efficient customer service customer service, product knowledge and selling skills
•Monitor sales performance against last year and give feedback to the managers and also communicate with staff
•Ensure the standard stock merchandise and management (stock ageing, stock loss, space management) within the store
•Maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
•Monitor and handle customer complaints and take corrective action in line with Company policy
•Execute price revisions within the store as per mgmt guideline
•Prepare the weekly sales and stock report and share with the manager
Communicate with the operation manager on sales and budget and discuss about the competitor's activities and market trends
•Assure VM standards are met as per the VMD and maintain brand standard
•Control expenses in the store
•Dividing task to the staff and monitor on accomplishment
•Closely monitor stock level and regularly communicate with the planner
•Vigilance on Loss and Prevention, control losses, assuring accuracy on monitory movements
•Being proactive and take initiatives to be ready for upcoming challenges
•Closely monitor staff performance and take a necessary action to make a staff perform better
I had joined LANDMARK as Sales Assistance and promoted as Store Supervisor (handling 26000 sq. ft. with 40 staff)
•Employee of the month, September 2008
•Service award for working more than 5 years in Landmark Group