Business Analyst
weatherford
Total years of experience :17 years, 9 Months
Manage and maintain call accounting systems in MENA region. Execute projects aimed at deployment of such systems at all MENA locations that utilize Weatherford telecommunication infrastructure.
Monitor and report communication costs related to data lines, fixed land line, DSL, cellular lines etc.
Perform business analysis on the telecommunication data to develop meaningful reports for senior management that indicate telecommunication infrastructure usage from utilization and cost perspective.
Build robust integration of call accounting system with other systems such as HRMS, Peoplesoft and JDE.
Provide technical support to users of call accounting systems.
Analyze the overall telecom Expense and take counter measures to reduce the cost in an effective manner.
Participate in development and maintenance of call accounting systems concerning any and all enhancements and maintenance actions taken.
Recommend changes in the telecommunication guidelines and procedures to the management based on data analysis.
Working with the programmers and other experts to improve the systems.
Working close with PABX vendors to interface with call billing application.
Working close with the service providers for negotiation of services and implementing new services.
Spearheading a team of 5 Engineers for escalated support issues in Call Accounting systems and overseas projects.
Responsible for the installation and testing of Call Accounting/ Voicemail / Guest Express Software
Solutions with various PABX and PMS.
Development, Interfacing & Testing of Hospitality based Call Accounting/ Voicemail / Guest Express Softwares.
Conducting quality assurance testing & certification post implementation.
Rendering pre-sales presentations and post-sales training and usability testing.
Training new engineers joining the team on all the Softwares.
Accountable for on-site projects, preventive maintenance supervision and rendering support for hospitality based ICT softwares including Call Accounting / Voicemail / Guest Express Solutions / XML applications for IP phones for major 5 Star hotels all around the Middle East.
Responsible for Development, Preventive maintenance supervision and Support for hospitality based ICT software including Call Accounting / Voicemail / Guest Express Solutions for major 5 Star hotels all around the Middle East.
Ensuring round the clock Software & Network Support (SNS), Help Desk Software Support (HDSS) management and user support
Development of Embedded Softwares in J2EE
Internship done in LRDE(Electronics & Radar Development Establishment) DRDO(Defence Research and Development Organisation) Banglore.