Sarvajeet Singh

Founding Program Manager leading global delivery of Sanofis regulated digital health platform across 55+ countries; built AI-driven PMO from
ground up, driving cross-functional productivity gains in a $800M high-growth startup.
• Direct a global, 40-member cross-functional team to deliver Sanofis Diabetes Patient Support Program across 55 countries; pilots launched
in Spain & Saudi Arabia, fully compliant with FDA, SaMD & ISO 13485 standards.
• Founded the Program Management function from scratch—defined SDLC governance, KPIs, and resource model for a multi-million-dollar
regulated digital-health portfolio.
• Established and chair the GenAI Centre of Excellence, rolling out Cursor AI, Canva AI, LambdaTest & Testsigma and achieving 30 %+
productivity gains across engineering, QA & UX.
• Manage budgets, risks and executive reporting to C-suite while steering concurrent software, data and compliance work-streams in a 100 %
remote environment.

• Built two AI initiatives from scratch: (1) Churn prediction model using logistic regression and OpenAI platform - reduced regional account churn
to 7% and shaped EMEA account expansion strategy; (2) GenAI chatbot prototype for backend inventory operations using PaLM2, LangChain,
Hugging Face, and Streamlit, demonstrated 40% reduction in manual response time and laid foundation for scaled AI automation across EMEA.
• Owned end-to-end client delivery across EMEA for enterprise SaaS implementations - managing full engagement lifecycle from sales handoff
through kickoff, system validation, go-live, and hypercare. Ran 8-10 concurrent engagements across $8M+ ARR portfolio with structured
governance, proactive escalation management, and QBR ownership for the region.
• Executed Adyen payment gateway (Denmark), Shopify omnichannel integration, and Amazon Payment Services (Middle East), cross-functional
delivery with CRM and ERP system touchpoints throughout.
• Reduced customer churn by 15% via data-backed program insights; built and scaled PMO governance and delivery standards across the EMEA.
• Held go/no-go decision authority for vendor selection and integration readiness; primary escalation owner for strategic enterprise clients.

Led end-to-end delivery of a $4M digital lending platform for Tata Capital in just 6 months, digitizing loan origination and reducing approval
cycles by 70% while managing a 45-member cross-functional team across Web & Mobile.

• Delivered Bill Desks Digital Lending Platform to Tata Capital in 6 months, leading a 45-member team across 4 lending products-Web & Mobile
• Digitised loan origination with OKYC, OCR, CKYC & e-sign, cutting approval cycle from 7 days to 72 hours and reducing manual entry 40 %.
• Designed an Offline Document Upload System that lowered transaction failures 20 % in low-bandwidth regions.
• Chaired weekly Steering Committees with Tata Capitals CDO & CIO; owned SOW, PO, budgeting and executive alignment for the $4 M programme.

• Led ERP-CRM implementation projects for clients across APAC and Middle East : D365 Finance, Oracle, and Salesforce CRM modules with downstream reporting integrations.
• Grew data migration revenue $125K → $400K+ in 3 years; delivered $200M LCC Inc. transition ahead of schedule saving client $80K; AP
subledger system adopted by 16, 000+ global clients.
• Reduced escalation backlog from 450 to under 30 in 5 months via structured triage : process institutionalized company-wide.