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Sary Serhal, Operations Manager

Sary Serhal

Operations Manager·Boutique HudaAl Jarallah

Kuwait

High school or equivalent, Retailing And Wholesaling

Work experience

Total years of experience: 10 years, 9 months

Operations Manager

November 2025 - Present

Boutique HudaAl Jarallah

Mubarak al Kabir, Kuwait

November 2025 - Present

• Managed daily fashion retail operations, improving store efficiency by 25%
through operational planning and workflow optimization.
naged daily fashion retail operations, improving store eficiency by 25%
through operational planning and workflow optimization.
•Coordinated AI systems and POS operations, reducing transaction errors by 30%
and improving reporting accuracy.Increased overall sales performance by 20%
through KPI tracking and customer experience enhancement initiatives.
•Supervised visual merchandising standards, contributing to a 15% increase in
customer engagement and store conversion.
•Reduced stock discrepancies by 35% through accurate inventory control and
replenishment monitoring.
•Led and trained retail teams on operational procedures and POS systems,
improving productivity by 40%.
•Strengthened supplier coordination and stock management processes, improving
product availability by 25%.
•Monitored sales reports and operational data, supporting faster business decisions
and improving operational performance by 18%.
•Maintained luxury retail service standards and team performance, contributing to
higher customer satisfaction and repeat business growth

Company industry:
Retail & Wholesale
Job role:
Management

Store manager and Fashion Coordinator

April 2018 - February 2024

leloft 271 Concept store

Antelias, Lebanon

April 2018 - February 2024

• Designed high-impact visual merchandising displays and store layouts, increasing
customer engagement and supporting a 20% growth in sales performance.

Company industry:
Retail & Wholesale

Assistant Brand Manager

January 2014 - March 2018

Aichti

Beirut, Lebanon

January 2014 - March 2018

• Built and maintained strong relationships with VIP clients through personalized
styling, luxury clienteling, and after-sales support, increasing repeat customer
retention by 35%.

Achieved and exceeded monthly KPI targets by 22% through strategic sales
planning, CRM engagement, ATV growth, and customer experience optimization.
• Coordinated luxury visual merchandising and in-store product presentation
strategies, contributing to a 20% increase in customer engagement and store
conversion rates.
• Participated in advanced luxury retail and sales training programs with Aichti,
strengthening expertise in premium sales techniques, luxury communication, and
high-end customer engagement.
• Collaborated with international luxury fashion brands and suppliers to support
seasonal launches, campaigns, and exclusive in-store events, enhancing brand
visibility and client experience.
• Led and trained retail team members on luxury service standards, operational
excellence, and product knowledge, improving team productivity and service
quality by 30%.
• Improved operational efficiency through inventory monitoring, sales reporting,
and boutique coordination, reducing stock discrepancies by 25% within fast-paced
luxury retail environments.

Company industry:
Sales Outsourcing
Job role:
Marketing and PR

Education

Saint BassilInstitute

January 2016

January 2016

High school or equivalent, Retailing And Wholesaling

Lebanon

GPA (percentage): 20%

GPA (percentage): 20%

Skills

BRAND MANAGEMENT
Intermediate
BRAND MANAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
FASHION MERCHANDISING
Intermediate
FASHION MERCHANDISING
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

Arabic
Beginner
French
Beginner
English
Beginner

Training and Certifications

Training
fashion luxury brands
aishti
Jan 2025

Hobbies

  • sport